About you
You are a Technical Specialist with experience in the industry and have a sound and broad expertise in the application of refractory products, preferably in cement & lime industries. Your excellent cooperation and communication skills make it easy to act as an interface between RHI Magnesita and its customers. As a technical expert at RHI Magnesita you will work hand in hand with the departments Sales & Engineering as well as our production plants and pursue the common goal of ensuring customer satisfaction and long-term customer loyalty
In addition, you have:

• At least 10 years of professional experience in technical Marketing of refractories and/ or in cement & lime sector \xe2\x80\x93 Knowledge of Refractory installation in cement or lime plants would be an advantage
• Experience in quality management systems would be a plus
• Bachelor\xe2\x80\x99s or master\xe2\x80\x99s degree (e.g.: mechanical engineering, ceramic engineering, materials engineering or metallurgical engineering)
• Good MS office skills
• Should be proficient in English and Arabic. Knowledge of French would be a plus.
• Distinctive problem-solving competence, strong customer orientation
• Willingness to travel extensively, 40% of worktime would be used for visiting customers

About the job
Based out of UAE or Egypt. The main purpose of this job is to spearhead technical marketing of RHI Magnesita products in the respective region by defining aggregate wise product strategies and implement target actions within agreed time frame to improve product performance and maximize profitability.
Your tasks will include:

• Resolve customer complaints and coordinate product failure analysis, trouble shooting and implementing solutions within target time frame to achieve customer satisfaction.
• Verify the effectiveness of the corrective and/or preventive actions implemented for their effectiveness
• Present & Review Products, Services, Solutions (value creation projects) at Key customers to gain edge over competition
• Create technical offers & proposals
• Provide technical expertise and detailed application knowledge of customer processes and refractory products to support the sales activities.

What we bring to the table
We are the acknowledged industry leader in innovative technology. Our company is defined by people. That\xe2\x80\x99s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.

• Challenging and diverse tasks within a multicultural and passionate working environment
• A responsible position within the Technical Excellence & Solutions team
• You can expect an attractive annual salary
• Health Insurance
• Transportation Allowance
• A pleasant working atmosphere and a dynamic, motivated and competent team
• We value a respectful and appreciative environment and cooperation with open decision-making processes

Do you recognize yourself in this role?
Please apply online \xe2\x80\x93 we are looking forward to your application. Due to data privacy reasons applications via e-mail cannot be taken into consideration.
At RHI Magnesita everyone is welcome and encouraged to apply. We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams.
About RHI Magnesita
RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services. With more than 14,000 employees across more than 40 countries and \xe2\x82\xac 3.1 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology has to be put to work effectively. By people. That\xe2\x80\x99s why we attach so much importance to our employees. Do you want to know more? Check out www.rhimagnesita.com