Job Description

Job Title: Technical Administrator

Department:

Operations / Facilities

Reporting To:

Business Head

Location:

Dubai, UAE

Employment Type:

Full-time

Job Purpose

The Technical Administrator plays a vital support role in ensuring the smooth functioning of technical operations within Jointly Owned Properties (JOPs). This position involves maintaining detailed documentation, tracking statutory compliance, supporting fit-out monitoring, and providing first-line customer service coordination for technical complaints. The Technical Administrator ensures accurate and timely updates in systems like

Anacity

,

Mollak

, and internal reporting platforms in compliance with

Law No. 6 of 2019

, and RERA regulations.

Key Responsibilities

1. Technical Documentation & Reporting

Maintain accurate and updated records of PPM schedules, vendor reports, asset registers, and site inspection logs. Assist in compiling technical summaries and presenting findings for OC and management meetings. Track ongoing technical issues, document status updates, and maintain monthly operations reports.

2. Statutory & Regulatory Compliance

Monitor the renewal and compliance status of all statutory requirements as per Law and company policy Ensure all compliance records are updated and accessible for RERA inspections and audits. Track expiry dates for AMC contracts, vendor licenses, and insurances and alert relevant departments in advance.

3. Fit-Out Coordination & Monitoring

Review initial request and documents Maintain and monitor the fit-out request tracker and ensure all approvals and submissions are in line with the community's fit-out guidelines. Coordinate with Building Management and Engineering teams to schedule inspections and provide access for fit-out works. Ensure all required documents such as method statements, NOCs, and deposit receipts are recorded and updated. Conduct random site inspection to ensure the fit-out is carried out as per approval Conduct inspection after completion to confirm that the work is completed as per the approval and sign off on the deposit release form

4. Customer Service & Complaint Coordination

Act as a support liaison for customer service tickets relating to maintenance or technical issues. Monitor and escalate unresolved issues through Anacity or internal reporting systems. Ensure complaints are acknowledged, tracked, and closed as per SLA timelines in coordination with the facilities team.

5. Vendor Coordination & Site inspections

Maintain a database of approved vendors and service providers with up-to-date trade licenses and insurance. Carry out regular site inspections to ensure all maintenance requirements are met Create inspection reports and share with the site incharge Regular inspect and monitor completion of work Support procurement processes by preparing technical documentation and collecting quotes.

6. Administrative Assistance & Reporting

Prepare and submit weekly and monthly reports summarizing technical & statutory performance and issue logs. Assist site in-charge in their technical requirements Attend OC meetings

Qualifications & Experience

Diploma in Engineering, Facility Management. Minimum 2 years of experience in a technical support or admin coordination role within a JOP, FM, or real estate company. Knowledge of Dubai regulatory frameworks including RERA, Dubai Municipality, and Civil Defense is preferred. Experience with CAFM tools such as Anacity, Mollak, or similar systems is an advantage.

Skills & Competencies

Strong coordination and follow-up skills. Good understanding of property management and building systems. Excellent documentation and administrative skills. Strong communication and customer handling abilities. Proficiency in MS Excel, Word, PowerPoint, and data entry systems.
Job Type: Full-time

Pay: AED4,500.00 - AED5,500.00 per month

Experience:

technical support or admin coordination : 2 years (Preferred) JOP, FM, or real estate company: 2 years (Preferred) RERA, Dubai Municipality, and Civil Defense is preferred.: 2 years (Preferred) * CAFM tools such as Anacity, Mollak: 2 years (Preferred)