Tech. Support Engineer (l1)
Doha, DAW, QA, Qatar
Job Description
Location
Doha, Qatar
Experience
4-5
Job Type
Recruitment
Educaton and Experience:
Bachelor's degree is a minimum requirement (BA in IT, CS, CE) ITIL or other certifications. 4-5 Years Minimum Experience. Advanced knowledge and troubleshooting skills.
Requirements
Experience with Windows 10 / 11 and MAC OS Availability for after-hours telephone support. Ensure all tickets are closed within Customer's internal approved SLA Install, Configure and Troubleshoot all hardware, Software and network printers. Assist & maintain Wired LAN and Wireless networks. Manage Microsoft System Center Configuration Manager (SCCM). Manage Microsoft Intune, Application Packaging. Deployment of Windows Operating System and applications. Responsible to co-ordinate with other entities for setting up the virtual meetings Evaluate and understand new products for training purposes. Provide support, guidance and assistance to Junior Technical Support Engineers or Technical Support Engineers. Ability to maintain excellent Customers service report. Any other duties which may from time to time be requested by Technical Support Manager or Management. * Hardware skills with Dell Technologies Client hardware (Laptops, Desktop and Workstations)
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Job Detail
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Job IdJD2087611
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, DAW, QA, Qatar
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EducationNot mentioned