In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling, and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers\' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com

About the Role:

.\xe2\x80\xa2 Lead and develop the Field Service team and ensure resource & competence development and succession in place

• Plan & drive medium and long term strategies.
• Secure the right resources and competence to support the business in a cost-efficient manner
• Ensure optimized utilization and timely service execution
• Follow up and reporting on projects and service quality
• Setting, implementing and monitoring of service KPIs.
• Execute / Supervise Performance agreements, including agreement reviews with customer.
• Implement and drive ALSOC training process
• Actively participate in global/cluster improvement project/initiatives
• Coordinate with other AL SCs and within cluster.
• Responsible for QHSE for the field service
• Drive and motivate the overall service organization to maintain operational excellence,
• Planning the training & development needs to ensure the right competence and prepare for future needs.
• Define best practice and share that with other Alfa Laval organizations
• Annual performance development discussions.
• Promote the Alfa Laval culture and values in the Service management organization
• Responsible for the correct usage of IT systems and service tools.
• Comply with AL Corporate Governance and ensure local legal compliance

Team Leadership, Customer Focus, Planning, Networking & Influencing. Business acumen, Creativity, Decisiveness, Strategic thinking, Driving & managing Change and securing Quality to serve customers. strong Communication and excellent team player.

Engineering graduate with minimum 6-8 years working experience in similar position.

Competencies/ Profile:

\xef\x82\xa7 Customer Focus: Takes action to improve our value to the customer; prioritize customer requirements and subsequently investigates and timely response to ensure positive customer experience.
\xef\x82\xa7 Planning: Effectively plans and prioritizes, given the available resources. Sets clearly defined objectives and goals, drive activities and follow up to deliver results. Prioritizes the vital few.
\xef\x82\xa7 Securing Quality: Challenges self and others to achieve high quality performance; Ensures that timely response and quality standards are met; Maintains professional, high quality work even at a very detailed level; Drives for and follows up results;
\xef\x82\xa7 Engage the Individual: Ensures that each employee understands his/her role and their required performance; Challenges people to reach their highest potential; Provides individuals with clear feedback on performance; Promotes the competence development of each employee.

Who you are?

Your strong business acumen and strategic approach will guide the organization to reach to the next level and deliver excellent customer experience and timely delivery. You are value driven person with high level of integrity. Your strong and courageous mindset is a key.

What you can be?

Engineering Degree or Diploma with minimum 6-8 years of working experience
Knowledge of Health, Safety & Environment in industrial manner.
Knowledge of rotating equipment, Heat Transfer & fluid equipment\xe2\x80\x99s.
Knowledge of good mechanical maintenance practices.
Knowledge about various type of mechanical measuring instruments.

Why should you apply

We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
Exciting place to build a global network with different nationalities to mingle and to learn.
Your work will have a true impact on Alfa Laval\xe2\x80\x99s future success, you will be learning new things every day.
In this role you will be reporting to Service Operations Manager of Alfa Laval India.

Alfa Laval