Reporting to Manager - Field Service, the key job responsibilities of Senior executive will be:

• Service Planning: To implement the service plan and sustain continuous business growth.

Establish service business intelligence and tracking for Service plan implementation at
distributor.

• Service Product Offerings: Support distributor to implement attractive service product

offering (Contracts/ Ex. Warranty/other customized) schemes that are competitive and
attractive to our customers in the private, corporate, fleet sector. Support to enhance the
penetration ratio at the assigned territory

• Customer Retention: To improve Customer retention through development of service\'s offers

& accessories proactively by anticipating the changing customer needs and demands based on
vehicle age

• Service KPI Management: Ensure communication with distributors and set specific service KPI

targets on yearly basis and track the performance and rotate improvement plans

• Service Cost / Pricing: Service cost / pricing study, summarize and support distributor to

ensure cost competitiveness in the respective market

• Service Marketing: Plan effective service Marketing campaigns. Plan seasonal and customized

targeted campaigns based on the market situation and customer need trend study in each
market

• CRM: To develop, implement and improve CRM / BDC activities to enhance service promotion

activities at distributor

• Dealer Clinics / Operations Audits: Dealer visits to suggest and implement changes required

to achieve higher dealer standards and customer satisfaction.

• Monitor and improve H CSI, VoC and D CSI on monthly basis
• Support Manager in all aspect of Service planning and business development activities

Job Location ? DUBAI
Experience and Skills:
1. 3 - 5 yrs experience in automotive industry with hardcore role in service planning and business
development
2. Background must be well-rounded in the areas of service development, distributor business
management and analysis
3. Ability to conduct detailed analysis and knowledgeable in evaluation of distributor KPI\'s and
daily operational controls
4. Ability to develop service product offerings to meet changing customer needs
5. Proven ability to be self-directed and operate effectively in a fast-paced, high-energy
environment
6. Computer literate (MS Word, Excel and PowerPoint)
7. High level skills desired for using excel & preparing PowerPoint presentations
8. Fluency in English is mandatory. Arabic language proficiency is desirable.
9. Ability to respect & communicate with seniors of different nationalities
10. Willing to travel with no restrictions
11. Strong presentation and organizational skills
12. Excellent Customer relations skills
Other Areas:

• Previous Experience : 3 - 5 yrs in Automotive Service development

Min Experience:

3 Years

Salary :

AED 12000

Temp/Perm::

Permanent

Location :

Dubai

Posted Date:

September 7, 2023

Parker Connect