The Maison Givenchy (LVMH Group) is nowadays a luxury brand recognized worldwide for its Haute Couture collections, women\'s and men\'s ready-to-wear and for its accessories. Anchored in the tradition of Haute Couture, the Maison embodies French elegance thanks to its qualified teams at the service of a unique savoir-faire. The Team Manager oversees their sales team, under the direction of their Store Manager, to ensure the best performance while providing an exceptional experience for our customers. The Team Manager leads the team on the shop floor and challenges them with briefings and coaching, as well as developing the team\'s autonomy, versatility and excellence thanks to an exemplary approach. Missions Team management
Is a referent for the team and ensures the team evolves in a professional and benevolent work environment with clear objectives based on customer experience and business performance
implements and drives the selling ceremony based on excellence
trains the team on a daily basis on all product categories
participates in the animation of the morning briefs
manages the "zoning" of the floor to optimize the number of sales advisers in the sales area
accompanies the team on all day-to-day matters and helps them to grow, and motivates them
participates in annual individual performance evaluations and participates in the implementation and monitoring of action plans when necessary
actively participates in recruitment within the team
ensures the follow-up of training
Sales and Client Relations
offers an excellent Customer Experience and enforces these fundamentals within the team
supports on sales and accompanies the team in the realization of sales in order to guarantee the achievement of objectives
challenges the team in the continuous improvement of key performance indicators
develops and retains customers while deploying the customer retention strategy internally
uses digital tools to develop sales
takes care of any customer disputes
Product Management
ensures product knowledge within the team, and transmits passion for the Maison, its history and its icons
challenges the team on their knowledge of trends, fashion news and competitors
assesses the level of sales performance by product category and implements, with the Store Manager, actions to boost sales
works in close collaboration with the different stakeholders (Store Management, Retail Management, Merchandising team) for detailed reporting of products sold and stock status
works in close collaboration with the Visual Merchandising Team to maximize sales potential
Profile
Profile
Minimum 5 years retail experience. Experience in the Luxury sector is a plus
Managerial experience is essential
Product knowledge and selling ceremony meeting the highest standards
Ambassador of the Maison and its values
Passionate about fashion and the luxury industry
Fluency in English. A second language (preferred)
Excellent communication
Excellent relationship building skills, great ability to listen and persuade
Taste for the challenge and result oriented mindset
Good Reactivity, sense of initiative
Organizational, analytical and reporting skills
Interest and talent for people development
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