Job Description

Job Title Team Leader

Description

Specific responsibilities include (but are not limited to):

- Lead a team of Client Solutions professionals to deliver excellent service through, appropriate load balancing and resource allocation, maximizing market share & revenue, and role modeling and upskilling core workflow behaviors, compliance, and GLG culture
- Manage team to hit or exceed commercial targets and key service behaviours
- Learn and leverage performance management tools such as Looker to drive team performance
- Ensure team adheres to PSF Research best practices guidelines, identify gaps in workflow related best practices intake, highlights, recruiting, etc.) and timely provide feedback to adjust behaviors
- Learn key leading and lagging indicators yield, market share, margins, quality, service, and commercial) for own team and for own people on weekly basis (more often as needed)
- Lead team check-in / check-out per best practices, ensuring each team member works on the right priorities, and overriding priorities as needed to maximize Client commercial success
- Act as team liaison for basic cost management related issues expenses, CM fees), seeking guidance as needed
- Manage team admin time off calendar, OTE, etc.)
- Manage day-to-day and week-to-week team commercial research activities by checking and setting priorities, and managing volume across each team member
- Give feedback and coach directly; train and support new people managers (RMs)
- Develop direct and indirect reports through real-time daily feedback, project partnership, talent plans and structured 1x1s
- Collaborate with Pod Leaders and Head of the Office on professional development plans and tracking levels for direct reports
- Support team hiring needs interviews) and collaborate with Pod Leaders on future hiring needs for book of business
- Participate in daily pod check-in per best practices and support load balancing across the pod as requested
- Support Leadership with PSF-wide initiatives by contributing to PDCA/problem solving sessions, brainstorming, strategy discussions, testing, implementation, and measuring effectiveness as requested
- Partner with BU, Sales, or other cross-functional leaders as a PSF representative as requested by PSF Leadership or Pod Leaders

An ideal candidate will have the following:

- 4+years professional experience, including some line management experience, demonstrating best in class client service capabilities and hitting or exceeding individual or group targets
- Proven ability to manage and motivate a team of client service professionals
- Successful track record of working in fast paced, client service environment
- Strong go-do attitude and track record of business growth / turnaround
- Passion for problem solving and continuous improvement
- Outstanding communication skills and willingness to call and engage senior professionals
- Understanding of consulting firm and professional services firms' clients. Interest in working across industries (energy, consumer, healthcare, technology, business services, real estate, etc.)



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