Job Description

Jumeirah Hotels and Resorts is a well-established luxury hotel company, which has had a distinct impact on the global hospitality market for the past two decades. Jumeirah has transformed the way that luxury is defined as exemplified by its flagship hotel, Burj Al Arab Jumeirah.
Today, Jumeirah is a Dubai national champion and an acclaimed luxury hospitality leader operating 24 Jumeirah branded properties in eight countries, employing more than 13,500 colleagues from across 140 nationalities.
About the role:
A fantastic opportunity has arisen for highly talented and experienced F&B Team Leaders to join Jumeirah Hotels and Resorts in Dubai on either a seasonal (6-months) or full time basis. The purpose of this role is to supervise all operational aspects of a specific outlet(s) within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales. Furthermore, a F&B team leader supervises scheduled shifts, ensures guest satisfaction, and oversees all operational issues ensuring Jumeirah's Standard Operation Procedures are met and value is added to the F&B objectives. The team leader assumes full responsibility of a specific shift in the absence of the Outlet Manager / Assistant Outlet Manager.
Your main duties will include the following:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures
• Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah and Madinat Jumeirah procedures for CSI and Compliant Handling are followed
• Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve
• Actively uses the database of customer details / history to assist in guest recognition
• Advices the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
• Responsible to assist management in the identification and recognition of any example of "excellence in service or teamwork"
• Assist in controlling department forms and records according to the Jumeirah standards for Document Control About you:

In order to be considered for this role, you will have the passion for consistent high-quality guest service. You will preferably possess a minimum of 2 years supervisory experience in a 5-star hotel or similar environment and completed secondary education.
You should have an excellent interpersonal and guest service ability. It is also essential that you have good command of the English language (spoken and written) and an additional language (i.e. French, German, Italian, Spanish, Arabic or Russian).