Job Description

Make a difference every day
The Job Opportunity
Oversee the planning and scheduling of all resources required to deliver the maintenance service including specifying procedures, parts, labour and the control of specialist service delivery partners. Once tasks are completed, audit to ensure that workmanship is to the required standards.
To supervise team/s of Technician or Technical Assistants (Electrical, ELV, General Trades, HVAC, Mechanical and Project)
Key accountabilities Provide technical support to the contract/project on all associated equipment and systems. Be responsible for the delivery of all planned and reactive tasks in accordance with the Service Level Specification requirements. Support the Maintenance activities of the department/team by providing specialist engineering knowledge and advice, associated with the full range of building services equipment. Prepare and provide daily and monthly management reports and shift handover reports in a timely manner. Assist in the development and monitoring of policies, procedures and protocols for the maintenance and repair services (including Permit to Work System and Emergency Procedures). Carry out risk assessments and develop Method Statements to ensure all tasks are carried out safely so as not to harm people, equipment or property in conjunction with the Management and Procurement.
What we are looking for in our candidates:
Able to foster good relations with colleagues and other departments and be a good team player.
Flexibility, excellent attention to detail and ability to identify key issues.
Able to work under stringent deadlines and a high pressure environment Highly motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies Ability to think laterally and analyse and assess a range of information Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets
Specific requirements 3 years' minimum experience working in a building services engineering department within a facilities management organization. Proven experience in managing maintenance team/s.
Technically competent with a clear knowledge and experience of building services system, life safety and buildings controls systems
Strong communication skills and there will be a high level of accountability to manage, report and escalate any incident or event that may have an impact on services.
Proficient and able to provide relevant technical support.
A high competency in English language skills, excellent oral, written and interpersonal communication skills Thorough understanding of all aspects of safety issues related to maintenance operations Proficient in Microsoft packages including word, excel and PowerPoint. Adaptable to use company systems as required to the operations. Ability to use AutoCAD, Visio, MS Project an advantage Excellent problem solving skills Ability to maintain employee, contractor and customer confidentiality Ability to effectively present information and respond to questions from groups of managers, clients and customers Quick on action and response times, ability to be flexible and manage priorities Must hold a degree in building services High Voltage Electrical, Low Voltage Electrical or Mechanical Engineering, or recognized trade qualifications in building services maintenance or a high level of equivalent experience in a previous post.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
https://www.serco.com/me
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We take pride in what we do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.