Description

Team Leader- The Club-Service-Jumeirah Living- World Trade Centre Residence

United Arab Emirates

JOB DESCRIPTION

About the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Living World Trade Centre Residence is a 41-floor luxury serviced apartment tower in the canter of Dubai\'s business district. Standing on the site of the old-World Trade Centre on Zabeel Road, the striking high-rise comprises 377 serviced residences ranging from one-bedroom duplexes up to four-bedroom double-floor apartments. One of Dubai\'s most acclaimed luxury serviced residences, Jumeirah Living World Trade Centre Residence is the place of first choice for travelers in search of short, medium-term and extended stays that combine home comforts with all the hallmarks of a five-star hotel service.

About The Job:

An opportunity has arisen for a Team Leader to join The Club Service Department in Jumeirah Living World Trade Center Residence. The main duties and responsibilities of this role:

Main Duties:

• Supervise all line colleagues within the dept ensuring that the correct standards and method of work are maintained.
• Assist the Outlet / Asst Outlet Manager in running a smooth and efficient operation of the outlet.
• Communicate to the Outlet / Asst Outlet manager every relevant information pertaining colleagues welfare or guests relations.
• Approach guests requests and complaints with professionalism, tact and maturity and refer to the manager on duty if not able to solve them.
• Assists guests before, during and after operational hours.
• Build a personal but professional relation with regular guests to increase loyalty.
• Help Outlet / Asst Outlet manager in producing and implementing monthly/yearly training plans.
• Assess training needs of all subordinate colleagues.
• Monitor and analyze colleagues performances and report them to the manager/asst manager in order to tailor make training plans.
• Train, coach and supervise newly employed colleagues and cross trainees
• Is always informed about the daily/weekly/monthly plans such as events, promotions and bookings in the Outlet.

Operational

• Ensure the smooth running of the restaurant operation and supervise subordinates maintaining the standards and method of service of the property, leading and coaching them by example.
• Performs routine checks on hygiene, cleanliness and functionality of general operational equipment\'s, and reports any problem related to the dept concerned and or to the Outlet / Asst Outlet Manager. \xe2\x80\xa2Responsible for monthly/quarterly inventories (operational equipment\'s, linen, beverage, etc.)
• Coordinates and liaises with other dept for daily requirements or when necessary.
• Studies, evaluates and suggests improvements for operational procedures.
• Supervises daily opening and closing procedures.
• Participates actively to daily/weekly/monthly briefings and meetings and communicate all relevant information to manager and colleagues.
• Give and promote feedback to and from colleagues.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in similar role or capacity
• Handling guest complaints at highest service levels
• Dealing with high profile guests
• Knowledge of Dubai

About the benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification 1257

Job Category Administration

Apply Before 08/15/2023, 12:59 PM

Location Trade Centre, Dubai, AE

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