Description

Team Leader - Hotel Restaurants - Mina A\' Salam Hotel

United Arab Emirates

JOB DESCRIPTION

About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah - The Arabian Resort of Dubai is a magnificent tribute to Dubai\'s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A\'Salam, Jumeirah Al Qasr, Jumeirah Al Naseem and a collection of 29 traditional summer houses known as

Jumeirah Dar Al Masyaf. In addition, there\'s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

As Team Leader, you will supervise all operational aspects of a specific Outlet(s) within the F&B department including the development and performance management of colleagues, optimizing profits, and increasing sales. Supervise scheduled shifts ensuring guest satisfaction and all operational issues ensuring JI & MJs Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan. Lastly, assumes full responsibility of a specific shift in the absence of the Outlet Manager / Assistant Outlet Manager.

Your financial responsibilities will include:

Maintain awareness of Outlet(s) financial performance.

Utilize up selling and suggestive selling techniques to enhance the Outlets financial performance.

Make recommendations to the Outlet Manager / Assistant Manager for price and menu changes that will enhance profitability.

Supervise and monitor breakage of chinaware and glassware and the implementation of strategies to reduce where possible.

Your key responsibilities will include:

Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.

Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.

Monitor customer satisfaction and respond to customer feedback and complaints ensuring JI and MJ procedures for CSI and Compliant Handling are followed.

Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.

Actively uses the database of customer details / history to assist in guest recognition.

Advice the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs.

Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.

Responsible to assist management in the identification and recognition of any example of \xe2\x80\x9cexcellence in service or teamwork\xe2\x80\x9d.

Administrational Responsibilities:

Acknowledge the receipt of new or amended documents through Mercury when instructed by the Outlet Manager / Assistant Manager.

Assist in controlling department forms and records according to the JI standards for Document Control, including (but not limited to):

Attendance data for colleagues

Colleague records

Daily Briefing Sheets

P&L analysis

Budgetary reports

Telephone Test Call Results

CSI & Customer Feedback

Guest History Forms

Operational Responsibilities:

Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.

Assist the Outlet Manager / Assistant Manager in the implementation of the marketing activities and to achieve desired results.

Conduct the pre-service shift briefing in the absence of Outlet Manager / Assistant Manager

Ensure opening and closing checklist are completed on a daily basis.

Supervise and monitor the completion of weekly cleaning schedules.

Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs.

Assist the Outlet Manager / Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis.

Maintain a working knowledge of relevant sections within the JI Food Hygiene SOP and assist the Outlet Manager / Assistant Manager ensuring the outlet always meets these standards.

Other Duties:

Carry out any other tasks defined by the F&B or Senior Management

Undertake assigned additional duties when required. These should be completed prior to the opening or after the closing of the outlet.

Ensure all colleagues attend scheduled training programs.

Communicate new or amended procedures to relevant departments / colleagues in a timely manner, ensuring they have been understood when instructed by Management.

Clearly understands their role in an emergency or evacuation.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Secondary education

2 years supervisory experience in a 5-star hotel

Fluent in English

Must possess interpersonal skills and ability to work in multi-cultural environment

Knowledge of Food and Beverage applications (micros, epicure)

Additional language (Desired)

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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TRENDING

Job Identification 830

Job Category Administration

Apply Before 05/31/2023, 09:43 AM

Job Schedule Full time

Locations Al Sufouh, Dubai, AE

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