Team Leader, Contact Center
Abu Dhabi, United Arab Emirates
Job Description
Title: Team Leader, Contact Center
Location: Abu Dhabi , UAE
Industry : Medical / Hospital / Healthcare
Language : Excellent in Arabic & English
Role:
Location: Abu Dhabi , UAE
Industry : Medical / Hospital / Healthcare
Language : Excellent in Arabic & English
Role:
- Mentor and give direction to Call Centre Agents and provide training on best practices.
- Assist management in ensuring performance goals are met.
- Monitor queue and track inbound calls.
- Ability to coach, train, and motivate employees and evaluate their performance
- Experience in a healthcare setting providing appointment scheduling or equivalent work experience in another relevant industry with demonstrated practical working knowledge of call centre or any appointment call centre background e.g., Insurance, hotel, airline, Telecommunication industry will be considered
- Experience in Call centre, customer service, or supervisory
- Identifying the callers/patients and validating insurance eligibility of service provided
- Fluent in Arabic and English; strong oral and written communication in both languages
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1751445
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationAbu Dhabi, United Arab Emirates
-
EducationNot mentioned