Job Description

Financials

Ensure achievement of Workshop target (Financial & non-financial)


Explore additional repair opportunities liaison with Estimator for Insurance approval


Explore additional repair opportunities liaison with Service advisor for customer approval


Support Frontline team to Upsell various Value-added services (Smart Repairs)


Ensure over time schedule of the Technicians, if necessary

Strategic

Implementation

Monitor Technicians utilization, Efficiency and Productivity


Ensure punctuality and discipline of workshop Team in the shop floor


Ensure, job orders are received hard copy/system and allocated to technicians based on skill matrix and Promised delivery time


Assist Team/Technician in diagnosing complicated cases by providing complaint occurrence condition information


Technical/diagnosis assistance to Technicians/Front Line staff


Supervise and guide the repair work


Responsible to attend high profile & corporate customers with utmost professionalism


Stand-in in place of Workshop manager and support workshop manager as and when required


Handle & resolve critical customer complaint and escalate to workshop manager for further assistance if required


Provide mentoring, coaching & on job training to newly joined Team Leaders


Assist reception Workshop Manager on day-to-day activities as and when required


Ensure workshop and Technicians cleanliness


Conduct post service/repair vehicle testing dynamic/static confirm services/repairs carried are meeting Quality standards


Identify parts required for repair, generate system indent and co-ordinate with Parts department Process VOR/CPVOR/Cannibalization request for non-available parts


Maintaining good interpersonal relation with subordinates and superiors


Provide continuous feedback to Workshop Manager to rationalize Standard Hours


Ensure quick TAT for Production Line and Major Express repairs


Ensure quick TAT for internal & Fleet customers repairs

Customer Journey

Ensure on time completion of job as per delivery schedule


Technical interaction/explanation with customers if required

Stake holder Management

Ensure total work quality and repair process as per manufacturers Standards


Liaison with warranty section in executing warranty/Goodwill/recall campaign claim identification and approval process management

Learning & Growth

Motivate Technicians and maintain teamwork


Sharing/explanation of PSU/Technical bulletins with Technicians


Providing on job training for Technicians


Evaluation & feedback - Post Training improvements


Annual performance appraisal of his direct reporting Team members


Show initiative for training and self-improvement provided by the Management

Policies, Procedures and Corporate Governance

Ensure W/S safety procedures and requirements are strictly applied and followed as per SOP (personal safety/equipment safety/customer's vehicle etc)


Ensure W/S teams adhere to proper documentation before starting repairs, repair approved jobs, job allocation, Technician Clock in/Clock, HSE procedures etc


Adhere to Warranty Claim Policies in line with Principal guidelines

Educational Qualification

Degree/3-year Diploma in Automobile/Mechanical Engineering

Work Experience

3-5 years practical experience in Dealership with minimum 2 years at supervisory level

Competencies

Should have valid driving license Should have working knowledge about Digital tools used in the Automotive Industry Leadership & Communication skills





AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.



Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.



Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.



For more information, visit www.awrostamani.com .

AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.


Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group's commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.


For more information, visit www.awrostamani.com .