Job Description

Job Title Team Leader

Description

Team Leader - Emporio Armani, Galleria Mall, Abu Dhabi Abu Dhabi - UAE, Abu Dhabi, United Arab Emirates Sales and Customer Services Luxury Fashion 210002S4 Job Purpose To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target Essential Roles and Responsibilities Ensure Retail / Brand standards are maintained at all times. Role model and support role to team members Support the induction of new starters into the store Maintain and encourage the team to uphold personal grooming standards as advised by the store manager Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor. Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times. Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels Minimize exposure to stock loss through vigilance on sales floor Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc Job Requirements Education/Certification and Continued Education High school / \

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