Job Description

• Research and coordinate with external training providers when needed in order to outsource training programs
• Keep track of training costs and participate in the preparation of reports in order to justify expenditures
• Specific for Regional: Develop and implement managerial training programs for the region in line with the yearly learning and development strategy and approved budget
• Specific for Regional: Support local trainers in the implementation of various group training initiatives, coach and follow-up on meeting set objectives and standards
• Specific for Regional: Analyze various organizational HR performance indicators such as employee turnover, performance appraisals results and other and suggest a training action plan in coordination with local HR
• Conduct training needs assessments under the consultation of the hierarchy; prepare and deliver training courses in line with the Training Needs Analysis (TNA) and in compliance with the company guidelines
• Foster brand awareness and customer service among staff through targeted training sessions and development programs
• Administer employees performance and development programs in coordination with the Performance Management Department, and provide line managers with the necessary support on the matter
• Conduct shop and back-office orientation programs as well as Group Orientation in order to ensure an effective induction of new employees in addition to a proper transmission of the company values and culture
• Monitor and record training activities and programs' effectiveness for training delivered in own area

• Bachelor's Degree in Human Resources, Psychology, or Business Administration
• 2-4 years of experience in a similar field; Retail training experience is a major plus
• Fluency in English
• Proficiency in MS Office

• Self Confidence: level 2
• Change and Adaptability: level 2
• Communication Skills: level 3
• Cultural Awareness: level 2
• Customer Focus: level 3
• Developing and Motivating Others: level 3
• Planning and Organizing: level 2