Job Description

The Role

• To install, modify and monitor IT Network, Servers, Network Security & commissioning/configuration of routers, switches etc. as required to meet demands of the business operations in line with standard operating procedures . Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware, either in person or remotely. . Manage and maintain distributed files server permissions folder structure. . Manage user account creation for Microsoft Teams, troubleshoot and respond to issues raised by End Users . Create new Email Accounts and email signatures for existing or new employees from all subsidiaries. Make sure all contact information are up to date for all Active Directory users accounts. . Cisco Call Manager, responsible for handing new handset request, extension creation and issuance. . RSA administrator responsible handle request for pin creation and account enablement for new request from end users. . Install updates, new firmware's and patch to software applications . Set-up and install new IT equipment, network, software and applications . Manage backups of servers and hardware configuration in case of data loss or failure. Including running successful tape backups. . Diagnose and troubleshoot technical issues, including setup and network configuration. . Maintain distributed file server NTFS permission and SharePoint library . Maintain, configure and monitor Managed File Transfer Solution GoAnywhere and provide resolution for end users or back end servers. . Maintain, configure and monitor Digital Rights Management Solution Seclore and provide resolution for end users or back end servers . Create policies, patches and upgrade to Endpoint Protection Manager including responding to threats assessed by the application . Respond to support tickets / calls from end users of IT equipment's and software applications. . Receive, respond and deal to relevant queries, requirements within minimal time frame . Carry out any adhoc project activities as assigned by the line manager or management to meet business needs . Perform additional responsibilities that may be added from time to time depending on organizational requirements

Requirements

• Minimum Bachelor Degree in IT or related field with 5 years Experience in similar role. . Professional Certification (CCNA, ITIL & MCSE) . Excellent Communication Skills . Excellent Problem Solving skill . Excellent Customer service skills . Excellent Troubleshooting Skills

About the company
Etimad Holding is a technology solutions and services company with dedicated focus on security system solutions, system integration, project fulfillment and execution. We are a dynamic company comprising of highly skilled individuals capable of providing solutions in our field as per the user's requirements/demands.