Job Description

Job Title Patient Support Executive

Description

We are looking for an energetic Patient Support Executive - Urgent Hiring - with Growth Opportunities to join our awesome team at Pnrstatusirctc in Dubai.
Growing your career as a Full Time Patient Support Executive - Urgent Hiring - with Growth Opportunities is a great opportunity to develop useful skills.
If you are strong in adaptability, communication and have the right experience for the job, then apply for the position of Patient Support Executive - Urgent Hiring - with Growth Opportunities at Pnrstatusirctc today!

We are looking for an experienced Patient Support Executive - Urgent Hiring to join our diverse team at Pnrstatusirctc in Dubai.
Growing your career as a Full Time Patient Support Executive - Urgent Hiring is a great opportunity to develop productive skills.
If you are strong in teamwork, problem-solving and have the right mindset for the job, then apply for the position of Patient Support Executive - Urgent Hiring at Pnrstatusirctc today!

We are looking to hire a motivated Patient Support Executive to join our dynamic team at Pnrstatusirctc in Dubai.
Growing your career as a Full Time Patient Support Executive is a fantastic opportunity to develop relevant skills.
If you are strong in cooperation, presentation and have the right initiative for the job, then apply for the position of Patient Support Executive at Pnrstatusirctc today!

To ensure, the highest level of customer service throughout the Healthcare Facility. To present an appropriate image of the organization and guide/assist the patients/visitors to the end that organizational objectives are met.
DUTIES AND RESPONSIBILITIES
Take care of the patients from the time they call till they finish their medical checkups and go back.
Advocates patients' and their family's rights and responsibilities, confidentiality, information, and education.
Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
Visit inpatient ward patients on daily basis.
Should be capable of solving problems, effective communication strategies, and conflict resolution.
Communicate all information to front office personnel and Physicians regarding Patients.
Greets patient or/and their family and find out the nature of their service requirement clearly over the phone.
Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
Provide information to assist patients or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
Expedite the flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Provide information about medical insurance coverage to patients.
Keeps accurate records of discussions or correspondence with customers.
Write reports analyzing the quality of customer service.
Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
Comply with all OSH and infection control policies, standards, and procedures and cooperate with hospital management to comply with those requirements.
Work in accordance with the documented OSH procedures and instructions, and specific responsibilities.
Be familiar with emergency and evacuation procedures.
Notifying OSH Hazards, incidents, Near misses, and issues and assisting with the preparation of risk assessments, and incident reports.
Comply with Waste management procedures and policies.
Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.
Use of appropriate personal protective equipment and safety systems.
To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.
Qualifications QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS
Graduate in any discipline.
Minimum 3 years experience in handling patients in a hospital environment.
Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating in a professional manner with a diverse range of individuals; superior phone etiquette skills.
Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
Reliable, punctual, dependable, and responsive.
Excellent command of oral and written English. The Arabic language is advantageous/desirable but not essential.
Company Benefits:
? Company offers great benefits
? Advancement opportunities
? Competitive salary Company Benefits:
? Company offers great benefits
? Advancement opportunities
? Advantageous package
Company Benefits:
? Company offers great benefits
? Opportunities to grow
? Competitive salary

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