Systems Engineer
UAE, United Arab Emirates
Job Description
Al Tamimi & Company is hiring a Systems engineer to manage and support the Firm\xe2\x80\x99s IT Systems and networks to ensure high levels of availability and security of the supported business systems.
Duties & Responsibilities Strategy & Planning
- Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
- Coordinate with users, first, second line support and suppliers to implement desktop, server network systems that utilize industry best practices to meet corporate objectives.
- Provide user support and administration in respect of the Firm\xe2\x80\x99s Enterprise systems and networks according to from agreed SLAs.
- Manage communications and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.
- Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, laptops, and workstations. Escalate incidents as necessary.
- Analyze system, server, application, network, and desktop/laptop devices performance.
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
- Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
- Create required reports in response to system availability and SLA requirements.
- Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
- Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
- Manage and/or provide guidance to first line support team members.
- Create training material and provide ad hoc training on Enterprise Applications
- University degree in the field of computer science (or equivalent) and/or 7 years equivalent work experience.
- Certifications in ITIL, MSCE, A+, N+
- 5 years + MS Azure
- 5 years + MS Exchange/ O365
- 5 years + networking and firewalls
- High level of skill in MS Office suite
- 5 years + experience in supporting enterprise applications (ERP, CRM, etc.)
- Proven experience in VDI technologies (advantageous)
- Hands-on software and hardware troubleshooting experience.
- Expert scripting and PowerShell
- Experience documenting and maintaining configuration and process information.
- Knowledge of applicable IT Security and data privacy practices and laws.
- An understanding of Lean Principles
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong interpersonal and oral communication skills.
- Adept at reading, writing, and interpreting technical documentation and procedure manuals.
- Ability to conduct research into hardware and software issues and products as required.
- Ability to present ideas and solutions in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Skilled at working within a team-oriented, collaborative environment.
- Evening and weekend work to meet deadlines.
- Some travel may be required for the purpose of off-site software installation.
- Physically able to participate in sessions, presentations, and meetings.
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Job Detail
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Job IdJD1529765
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned