Systems & Digital Operations Lead
Job Description
We are looking for qualified candidates who can manage all system integrations, digital operations, CRM/HRM implementation, and streamline the company's digital workflow
Systems & Technology Management
Lead all system implementations across departments.
Select and evaluate CRM, HRM, and ticketing platforms.
Manage hardware devices and ensure seamless integration with software.
Oversee system architecture, performance, updates, and security.
Business Analysis
Analyze departmental needs and convert them into clear requirements.
Write functional and technical requirement documents.
Build flowcharts, workflows, and SOPs for all digital processes.
Improve operational efficiency through automation and digital tools.
Project Management
Act as project owner for all software and system projects.
Communicate with software vendors, negotiate timelines, and monitor progress.
Manage system rollouts, testing, and UAT phases.
Ensure smooth go-live launches and post-launch support.
Integrations & Digital Operations
Develop and manage API integrations between systems.
Consolidate multiple dashboards into unified operational screens
.
Maintain ticketing systems and build automated escalation flows. Support all departments with digital tools and troubleshooting.Training & Support
Train staff on system usage, new features, and best practices. Create documentation and user guides. Provide second-level support for system issues.
Required Skills & Qualifications:
Education
Bachelor's degree in Information Technology, Computer Science, Software Engineering,
Information Systems, or a related digital/technical field.
Skills
Excellent documentation & analysis skills. Strong understanding of APIs and system integrations. Ability to build workflows, SOPs, diagrams, and flowcharts. Solid project management and communication skills. Hands-on IT capability (devices, PDAs, network basics). Ability to train teams and manage change.
Personality/Behavioral Traits Needed:
Highly organized and proactive.
Strong ownership mentality. Problem-solver who works independently. Able to manage multiple projects at the same time. Comfortable working under pressure in a fast-paced environment.
Job Type: Full-time
Pay: BD700.000 - BD800.000 per month
Application Question(s):
* Are you a Bahraini Candidate registered with MLSD?
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2193968
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationTubli, B16, BH, Bahrain
-
EducationNot mentioned