Job Description

System Analyst and IT Support

Company:

TeamFicient

Salary:

TBD

Location:

Remote with required travel to Dubai, UAE

Job Type:

Full-time

What We Offer

Competitive compensation package International travel opportunities with provided travel expenses and accommodation Professional development and training programs Collaborative and innovative work environment Opportunity to work with diverse, global clients

About the Role

TeamFicient is seeking an experienced and client-focused

System Analyst and IT Support

professional to join our dynamic team. In this pivotal role, you will serve as the

technical bridge

between our

innovative software solutions

and our

valued clients

. You will be responsible for conducting

comprehensive system demonstrations

,

facilitating seamless client onboarding processes

, and providing

exceptional IT support

to ensure an optimal user experience and software adoption.

This position requires a professional who thrives in a

client-facing environment

and is

prepared to travel to Dubai, UAE

, on a regular basis to deliver in-person training, support, and system implementation services.

Key Responsibilities

Conduct

detailed system demonstrations

and

presentations

to prospective and existing

clients

, clearly articulating software features, benefits, and capabilities. Lead comprehensive

client onboarding processes

, ensuring

smooth implementation and adoption of software solutions.

Develop and deliver

customized training programs

tailored to

client needs

and

technical proficiency levels.

Provide

expert-level IT support to clients

,

troubleshooting

technical issues and

resolving system-related challenges

promptly. Serve as the

primary technical liaison

between

clients

and

internal development teams.

Document

client requirements

,

feedback

, and

technical specifications

to support continuous product improvement. Create and maintain

user documentation

,

training materials

, and

knowledge base articles.

Travel to Dubai, UAE,

as required to provide

on-site support

,

training

, and

implementation services.

Collaborate with

sales and marketing teams

to support

client acquisition

and

retention initiatives.

Monitor

system performance

and proactively

identify opportunities

for optimization and enhancement.

Required Qualifications

Minimum of

5 years of professional experience

in

system analysis, IT support, or related technical role

Proven track record

in

client-facing technical roles

, including s

oftware demonstrations and user training

Strong understanding of

software implementation processes

and

client onboarding methodologies

Excellent

technical troubleshooting

and

problem-solving abilities

Outstanding

verbal and written communication skills

with the ability to explain

complex technical concepts to non-technical audiences

Demonstrated

ability to work independently

and

manage multiple client engagements simultaneously

Valid passport and willingness to travel internationally to Dubai, UAE, on a regular basis

Professional demeanor with

strong interpersonal

and

relationship-building skills

Proficiency in

creating training documentation and user guides

Preferred Qualifications

Bachelor's degree in

Computer Science, Information Technology, or related field

Experience with

CRM, ERP, or enterprise software solutions

Previous experience

working with clients

in the Middle East region Familiarity with

remote support tools

and

helpdesk systems

Relevant technical certifications (e.g., ITIL, CompTIA, or vendor-specific certifications) are a

plus.

Multilingual capabilities, particularly

English and Arabic

language skills

TeamFicient is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Application Question(s):

What is your expected monthly salary for this position (in USD)?
Please provide your ideal and lowest negotiable salary. For example, Ideal: $1,200 Lowest: $800

Will you be able to reliably commute or relocate to Dubai for this job, provided the company covers the travel expenses and accommodation?
Work Location: Remote