Location: Dubai, UAE

Classification: Full-time Contract

Min. Experience: 2-3 years

Position Overview:

Pixalate is seeking a Support Engineer based in Dubai, UAE, who will be responsible for researching, diagnosing, and troubleshooting system issues. The ideal candidate should have expert understanding of measurement tags and mobile SDKs in the context of digital marketing and advertising technologies, excellent communication and presentation skills, and the ability to take ownership and accountability in a technical environment.

Who We Are Looking For:

This role will require someone who has:

• A BA/BS degree in technical, business, or other related fields (or equivalent experience)
• 2-3 years of support engineering and client onboarding experience in ad tech
• Expert understanding of measurement tags (pixel and javascript-based) as well as mobile SDKs in the context of digital marketing / advertising technologies
• Experience with QA/Testing
• Knowledge and experience using SQL/MySQL/BigQuery
• Excellent communication and troubleshooting skills to present solutions clearly to clients and prospects
• Deep understanding of the ad tech industry
• Technical consulting and client management experience is preferred
• Proficiency with spoken and written English and Mandarin is preferred

The Support Engineer will be responsible for:

• Designing, guiding, and implementing the technical integration plan as part of the client onboarding process, including generating measurement tags and performing quality assurance checks.
• Researching, diagnosing, and troubleshooting solutions to resolve system issues
• Creating and following standard procedures for escalation of unresolved issues to the appropriate internal team(s)
• Being a technical product expert who works collaboratively with clients to strategically leverage and find greater value from Pixalate\xe2\x80\x99s services.
• Providing training on Pixalate products virtually or onsite, and becoming the expert for addressing product-related questions.
• Providing prompt and accurate feedback to customers
• Performing other responsibilities as needed

Benefits:

• Casual, remote work environment
• Flexible hours
• Opportunity for advancement
• Fun annual team events
• Being part of a high performing team that wants to win and have fun doing it
• Extremely competitive compensation

Who We Are:

• We believe in small teams that produce high output
• Slack is a way of life; short emails are encouraged
• Fearless attitude holds high esteem
• Bold ideas are worshiped
• Chess players do well
• Titles don\xe2\x80\x99t mean much; you attain respect by producing results
• Everyone\xe2\x80\x99s a data addict and analytical thinker
• Collaboration, collaboration, collaboration

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Pixalate, Inc.