Job Title: Customer Success Manager (CSM)

Location: Dubai, UAE

Type of Employment: Full-time Contract

Minimum Experience: Mid-level

Position Overview:

Pixalate is seeking a motivated and experienced Customer Success Manager to join our team based out of Dubai, UAE. As a CSM, you will leverage your programmatic expertise and knowledge of the digital landscape to establish and maintain active relationships with client accounts. In this remote role, you will be responsible for ensuring client success by providing outstanding service, identifying opportunities for growth, and resolving issues.

Who We Are Looking For:

We are seeking a highly motivated, results-driven individual with a passion for the digital advertising industry. The ideal candidate will have:

• A BA/BS degree in technical, business, or other related fields (or equivalent experience)
• 2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
• Highly skilled in MSFT Excel (e.g., pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRA
• Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros, and platforms)
• Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environment
• Self-starter capable of thriving in a startup environment
• Ability to maintain poise under stress, especially when resolving time-sensitive issues
• Data-driven, analytical, and process-oriented
• Excellent written and verbal communication/presentation skills
• Proficiency with spoken and written English required, proficiency with spoken and written Mandarin preferred

Key Responsibilities:

As a CSM, your responsibilities will include:

• Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals and upsells, and quarterly business reviews
• Presenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishers
• Maintaining awareness of client needs and opportunities for expansion
• Understanding the competitive landscape and new industry developments and standards
• Driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value
• Ensuring Pixalate product adoption, client satisfaction, and account health

Benefits:

• Casual, remote work environment
• Flexible hours
• Opportunity for advancement
• Fun annual team events
• Being part of a high performing team that wants to win and have fun doing it
• Extremely competitive compensation

Who We Are:

• We believe in small teams that produce high output
• Slack is a way of life; short emails are encouraged
• Fearless attitude holds high esteem
• Bold ideas are worshipped
• Chess players do well
• Titles don\xe2\x80\x99t mean much; you attain respect by producing results
• Everyone\xe2\x80\x99s a data addict and analytical thinker
• Collaboration, collaboration, collaboration

Powered by JazzHR

Pixalate, Inc.