Supply Chain Execution Specialist

Position ID: req40858

Sector: BA APAC & MEA

Functional Area: Supply Chain

Location: Dubai

Number of Openings: 1

Reporting to: Supply Chain Execution Manager

Employment Type: Permanent

Apply By: 30th December, 2022

Be part of something bigger. Decode the future.

At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.

A Typical Day

• Take ownership of order execution in b2b business model - build the dialogue with the customers, suggest the decisions
• Build sustainable relationships and trust with customers through open and interactive communication
• Resolve any problems or queries that our customers might face
• Review and verify orders information\'s and shipping instructions to ensure 100% accuracy.
• Identify and assess customer\'s needs to achieve satisfaction.
• Maintain factory production details and communication of open orders report.
• Prepare quotes pertaining to new Sales queries and demands
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Ensure Management commitment in terms of Business call numbers is delivered on a monthly basis.
• Drive to achieve \xe2\x80\x9cOrder Processing\xe2\x80\x9d and \xe2\x80\x9cDelivery Services\xe2\x80\x9d related KPI\'s
• Follow communication procedures, guidelines and policies
• Maintains a positive, empathetic, and professional attitude toward customers always
• Provides feedback on the efficiency of the customer service process.
• Go the extra mile to engage customers and ensure their satisfaction.

Who You Are

• Minimum 2 years Supply Chain Execution or Logistic or Order Management Experience in B2B business
• Bachelor\'s degree required.
• Understanding of Inco terms, freight activities and documentation
• Knowledge of SAP ECC
• Advanced computer software skills (Excel, PowerPoint, Pivot tables)

Core Competencies

• Fluent English
• Proactive & positive approach
• Must have strong attention to details
• Ability to communicate with all levels in the organization and work effectively in a team environment.
• Multitasking and coordination between internal departments
• Drive for Results.
• Customer Focus.
• Planning.

Where you\'ll be:

You will be based in our Dubai office.

Benefit highlights:

• Flexibility of work hours.
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage for both employees and dependents.
• As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:
Electrolux APAC & MEA: https://www.linkedin.com/company/electrolux/life/apacmea/

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Electrolux