Job Description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectivly. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
POSITION PURPOSE:
As Supervisor, you will be responsible for the customer journey, and operational management within the store.
Responsible to lead, support, coach, and translate Sephora vision and plans into tangible actions enabling store leaders and store teams to reach and exceed their targets.
Build, develop and implement store service plans to maximise sales and KPIs performance.
KEY RESPONSIBILITIES:
CLIENT EXPERIENCE

• Embody Sephora Attitude and set an example in front of the team.

• Support to the team in difficult situations ensuring client's satisfaction.

• Provide coaching and training to assist the team in meeting all commercial and operational KPI's.

• Take over floor leadership segments and ensure the floor is always managed and covered.

• Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.

• Ensure all brand BA's are following zooning guidelines.

• Support for the floor manager as an active co-lead.

• Drive the team to use digital tools to deliver a customized service.

• Encourage the team to offer our Beauty Services to maximize client satisfaction.

• Support for the Manager by maintaining and enforcing quality customer service and resolving customer service complaints.

SALES

• Assist the Store Management in achieving sales objectives.
• Reinforce sales policies and techniques established at the Sephora University with all team members.
• Drive the sales target set by the management to achieve the desired market share in selective, exclusive and Sephora Collection.
• Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
• Be the driving force behind any action plans shared by the management and assist with getting the sales team energized and engaged.
• Create disruptive internal competitions to motivate the team and boost the achievements.

OPERATIONS

• Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
• Contribute to the store projection of an excellent image through cleanliness and product restocking.
• Together with the Management, encourage the team to apply and follow established policies and procedures regarding store operations.
• Contribute to the stores operational KPIs and assist the management in highlighting improvement areas.
• Accurately monitor stock availability and report low stock to the store management to avoid OOS situations.
• Align with Store Management on shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.

BUSINESS

• Assist the Store Management to drive top and bottom line / brand sales.

• Assist the Store Management in achieving business KPIs.

• Analyze all relevant KPIs and propose action plans for improvement.

• Contribute to all business reports as required.

PEOPLE

• Motivate and develop the team through daily training/ observations.
• Communicate and drive the team on business strategy, vision through animate briefings, coaching's and trainings.
• Increase the team confidence and motivation by praise and feedback for their performance.
• Coordinate with Store Management and ensure your assigned team is attending training and follow up is done after the training is attended.
• Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
• Ensure an addictive beauty experience through performing monthly assessments.
• Liaise with the store Management to manage the Annual leaves according to business needs.

KNOW HOW

• Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University and in store and by connecting and actively using our digital training platform (Axonify).
• Project an exceptional image and body language in accordance with the guidelines set by Sephora.
• Inspire and motivate the team.

TRAINING KNOWLEDGE

• Advanced knowledge in all categories.

EXPERIENCE

• Proven successful sales and services in store.

LANGUAGES

• English -Advanced level

Here, you will find:
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.

Skills Required