Job Description

Job Title Strategic Programme Manager

Description

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Requisition ID:
Work Area:
Cloud Success Services

Expected Travel: 0 -
5
0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T
4PF

Hiring Manager:
Hakan Atmaca

Recruiter Name:
Additional Locations:
Spain/UAE (Dubai)

As the SAP CSS organization, we help customers to innovate fast and realize the business benefits from their SAP

investments. We are looking for a Strategic
Programme Manager
to focus on our largest
strategic
accounts in the

EMEA
South
region.
She/he
needs to have the qualification and business acumen to manage large scale, high risk,

accounts, stakeholders and delivery teams that span organizational and national boundaries including multiple

business units and multiple service partners/vendors. This is to be performed based on the business strategy and

the desired results: customer value driven, outcome oriented, in-scope, on-budget, on-schedule, and consistent

with quality standards.

She/he
is expected to be able to:

-Manage Strategic Customer Engagements directly
-Sponsor of Strategic Customer Strategy
-Defining a Framework on best practices and the CSS Cloud Transformation which supports the

Region

to
-deliver customer outcome and to satisfy the important customers
-Liaise and coordinate with regional/global Customer Success/Customer Success Stakeholders
-Pro-active, problem solving, "can-do" attitude and "customer first" mindset.
-Ability to de-escalate customers by ordering, structuring, and bringing in the management's attention

to a major incident or a problem

The SAP
Strategic Programme
Manager is responsible for supporting our customer's transformation strategy

through the management of cloud, on-premise or hybrid implementation initiatives. Most projects will utilize

agile
/activate
methodologies. She/he has the qualifications and business acumen to manage large-scale strategic

projects that span organizational boundaries including multiple business units and service partners.

She/he develops into providing leadership to cross-functional teams responsible for delivering defined

project outputs to time, budget and project quality criteria. Furthermore, the new colleague is responsible for

the success of assigned projects by ensuring adherence to SAP's Activate project management methodology and

best business practices, provides mentoring to the project team members, status communication and

updates both to the customer and SAP management.

PURPOSE AND OBJECTIVES

As a crucial part of SAP's total solution delivery strategy, SAP focuses on the overall success of customers'

SAP solutions.

EXPECTATIONS AND TASKS:

Sales cycle

• Build credibility / trust with customers

• Assist the SAP license sales and service sales teams in closing of software or services deals by providing

oversight on implementation planning & estimating and coordinating multiple SAP Lines of Businesses and partners as required (Bid Management).

D
elivery

• Set-up and lead all phases of the project lifecycle, including planning, design, development, testing,

implementation, documentation, training, and closure.

• Work with Customer Stakeholders, Partners and SAP Management to effectively manage and lead projects

to ensure successful completion and significant impact on customer business KPI.

• During implementations, manage overall services relationship, steering committee and project office, between

customer, partner and SAP to ensure that projects are delivered on-time, within budget and with the highest

levels of customer satisfaction through billable consulting.

• Manage expectations on the development of solid project plans, with milestones and clear deliverables

(in IT and business terms), handling risks, issues and objections.

• Select, direct and develop your team members in accordance with the project goals.

• Willingness to travel

also internationa
l
l
y
.

Oversees the customer engagement journey and ensures effective governance and alignment across multiple

internal and external stakeholders such as SAP Services, SAP Product support, Partners and customer's System

Integrators or other Hosting Partners

• Actively oversees and drives cloud transformation agenda with key client stakeholders
• Maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and

lowering total cost of operation, support customers on their journey to the intelligent enterprise

• Continually tries new and better ways to do things and actively brings a broader lens of customer and risk

management into their decision making

• Perform administrative tasks required to manage the engagement (staffing, reporting & controlling)
• Actively participate in the governance meetings with customers and other SAP stakeholders (extended account

team) and provides direction to the teams on delivery

• Ensures effective end-to-end customer engagement and governance is applied across including commercial

arrangements (costs and profitability), customer expectations, delivery team success, customer reporting

• Enable delivery teams to Deliver best through proactive mindset and de-escalate critical customer situations
• Enable regular customer satisfaction feedback
• Enable SAP delivery teams to protect and grow engagement scope, leverage and cross-sell opportunities and

manage commercial change requests

• Participate in team-internal knowledge sharing and coach other team members

-Effectively communicate complex ideas and persuade clients to adopt the recommended solution
-Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to
maintain project scope and timeline

-Provide updates on client statuses and escalate issues while maintaining control of the project
-Stay organized and deliver on commitments, including updating any project tracking systems, maintain data
hygiene and fulfilling administrative responsibilities

Value creation

• Create long term value roadmaps and plans with customer to achieve customer business objectives.

• Analyze and execute on strategic projects, build consensus among project stakeholders, ensure alignment

of project tactics with corporate strategy and communicate project goals at a strategic level as well as actively

identifying and developing more business opportunities.

Oversees the customer engagement journey and ensures effective governance and alignment across multiple

internal and external stakeholders such as SAP Services, SAP Product support, Partners and customer's

System Integrators or other Hosting Partners

• Maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and

lowering total cost of operation, support customers on their journey to the intelligent enterprise

EDUCATION AND QUALIFICATIONS

• Master's degree, preferably in finance, commerce, engineering, information technologies,

computer science,

MBA or equivalent

Excellent
knowledge of project management methodologies. SAP methodologies (including SAP Activate and

SAP Solution Manager)
.

• Proactive attitude in managing stakeholder satisfaction to position and secure customer success

• Demonstrated ability to command the attention and respect of senior level leaders and confidently make

presentations to large and executive audiences

• The candidate must possess experience managing a number of internal and external stakeholders, so

interpersonal skills and abilities will be vital to succeed in this role

• Team oriented: ability to build strong relationships at every level of the organization. Being a strong motivator

who knows how to influence others to deliver consistently their best work

• Excellent written and verbal communication and presentation skills - fluent

in
English, another language,

is beneficial

• PMP certification or other project management certifications are desirable

Results-driven / Self-organized / Decision making

• Knowledge of one or more functional business processes (Logistic, Finance, etc.

)

WORK EXPERIENCE:

P
roven project management experience at a consulting / system integration company.

• Ideally

12-15 years
project management experience
(
SAP software
) with numerous large scale

implementations (- 5 Mio. $).

• Demonstrated ability to scope, structure and manage medium- to large scale, medium to high complex projects

with modern delivery mixes on time, on budget and within quality criteria that maximized business benefits for

customers

• Demonstrated experience in managing, aligning and working with various levels within a customer organization

(project, business, executive) as well as

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