Location: Dubai/Johannesburg
Would you like to work in establishing, building, and improving customer access to banking across the MEA region by helping our banking sector customers implement their ambitious strategies? Would you like to work in a consultative, flexible, role with software and services customer management and cross sales?
Interested in joining a successful global digital and payments company with a proven track record and an exciting strategic roadmap?
Apply now to become a Strategic Account Manager for CR2!
At CR2, we provide banks with Digital, Self-Service & Payments solutions to grow their business, optimise their customer service cost and deliver an enhanced customer experience. We achieve swift launch timeframes with onsite and remote implementation options. We enable banks to quickly adapt and flexibly roll out new digital payments and services, which is critical in today’s post COVID-19 environment.
With an exciting growth plan in place, we are now looking for a Strategic Account Manager to join our highly skilled and driven Customer Success Team in the UAE. You will be accountable for creating strategic value across our customer base, to drive client top satisfaction standards. You will understand the customer needs to deepen client relationships, grow the business, and become their trusted advisor and advocate.
What will you be doing:

• Propose and execute against a comprehensive account plan for select strategic accounts in Africa and the Middle East
• Own the commercial relationship between our organizations and be the go-to co-ordination point internally
• Create & articulate compelling value propositions around CR2 products to help customer fulfill their needs in the field of digital transformation, financial inclusion, agency banking
• Be the agent of change in customer behavior by supporting the customer in executing their strategy, translate customer business needs into appropriate CR2 solutions
• Be a strong advisor, leading the relationship with your managed accounts, ensuring all related activities are done compliantly and in time
• Research and understand market drivers and customer needs
• Present and articulate features and benefits of our solutions, showcase our products using existing solutions and internal resources
• Become a solution expert for our products by keeping of all new products, market trends, future directions and competition for areas of focus
• Excellent knowledge of payments, digital technology, customer procurement and vendor processes

Travel requirements:

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• Open to travel

Reporting to:

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• Reports directly to the VP Customer Relationships

What you will bring to CR2:
We envisage you to be a tenacious and self-motivated professional, who sets your own goals and drives to seek new business, meeting, or exceeding targets. We anticipate you have excellent collaboration and negotiation skills, capable of working in a team while achieving goals with a proactive approach.
We believe you can control situations by making things happens, as well as taking accountability for your own professional development both, taking part in courses organized within the company and outside of it. Moreover, you have effective organizational and communication skills, able to build a long-lasting relationship with different C-level stakeholders.
Key competencies & experience:

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• Substantial experience as a Key Account Manager, preferably within the MEA markets.
• A deep understanding of the Banking Fintech Payments space is preferred
• Master`s degree is highly regarded
• Excellent communication skills
• Fluent English, spoken and written
• Arabic and or French would be preferable

Key competencies & experience:

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• Competitive salary
• The opportunity to work with a Winner of Deloitte Ireland’s Best Managed Companies award 2021
• Excellent employee benefits
• Flexible working arrangements
• Best in class health insurance provided
• Opportunities for International Travel
• Great career opportunities
• Flat management structure
• Innovative & entrepreneurial culture