Strategic Account Manager
Dubai, United Arab Emirates
Job Description
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Hotelbeds is the world\xe2\x80\x99s leading technology partner, connecting and empowering the world of travel. We\xe2\x80\x99re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to \xe2\x80\x98move fast, dream big and make the difference\xe2\x80\x99 every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our \xe2\x80\x98global approach, local touch\xe2\x80\x99 mentality. We\xe2\x80\x99re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
JOB DESCRIPTION:
Purpose of Role
- Maintain and grow relationships with the customers assigned, while achieving targets
- Analyze the evolution of the assigned clients, in order to increase their sales and profitability
- Generate new business opportunitiesAccountabilities
- Respond to client\xe2\x80\x99s communication or queries. As key interface for the customer, and requests from the customer shall be managed by the Account manager, either directly or via communication with other departments focusing on technical, configuration, commercial, and credit legal issues. Respond to client\xe2\x80\x99s communication or queries.
- Attendance to Trade Shows, virtual meetings, and visits to key clients (7-10 visits per week) Customer intimacy is a key part of the commercial relationship with the client, so we can get insights on what is happening on their house as well as what is happening to their competitors (aka: the market). Based on that, frequent catch-ups and one-to-one meeting are required for gathering such info.
- Data analysis and meetings preparation.
- KPIs and client pack analysis to pursue the company\xe2\x80\x99s growth looking for new opportunities within existing clients
- Manage sales activities using the Salesforce CRM system. Update all interactions (calls, visits) with clients in CRM
- Respond to client\xe2\x80\x99s operational problems. As key interface for the customer, and requests from the customer shall be managed by the Sales manager, either directly or via communication with other departments focusing on in-house problems.
- Receiving training or coaching. Skills training is a key part of career development so KAMs should do ride-alongs, 1-to-1 sessions, team huddles on a weekly basis
You will have the opportunity to work for a company that is going through significant change in becoming the world\xc2\xb4s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:- Within an innovative, engaging and multicultural environment.
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.
- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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Job Detail
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Job IdJD1640714
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned