Job Description

Job Title IT

Description

Job Family Group Description - Information Technology: Gathers jobs providing support to the business through IT services and expertise. Includes fields such as IT business solutions, data and infrastructure management and systems infrastructure. Job Family Description -IT Management/Generalist: Managers IT-based operations and services to meet IT requirements that support short and long-term business needs. Ensures the development and maintenance of business application systems and their successful integration and operation within our company's business environment. Coordinates the use of internal technical support personnel to ensure troubleshooting, maintenance and efficient end-user support.
ROLE MISSION
The Store Tech PM MEA will work within the Store Projects EMEA team. He or She will be in charge to lead store projects (such as opening, closing, relocation, refurbishment, etc) for all supported fashion brands in the Middle-East & Africa region.
He or she will be responsible of the coordination of the tasks, the overall planning of the projects, the communication with brand store planning and retail operations, in collaboration with the rest of EMEA Tech team.
KEY ACCOUNTABILITIES
Interfaces with local Brands contacts for all store opening, closing, refurbishment and relocation in UAE and other countries within MEA region as needed
Responsible to maintain accurate planning and control on complex scope, with multiple projects running at the same time
Work in partnership with the rest of EMEA team to accomplish necessary task (NW setup, HW provisioning etc...)
Manage installation of all IT equipment and services, from infrastructure to applications and devices
Manage store opening post go-live support, providing on-site assistance until site readiness to move to standard support
Collaborate with Kering Tech application teams (mainly regional, but also Global ones when necessary...) to properly test in advance the store setup and to troubleshoot go-live issues
Create or update technical documentation for post go-live support of new/refurbished stores
Collaborate with service suppliers and regional project teams to ensure Solutions maintainability in stores
KEY REQUIREMENTS
The candidate should have, at least, 3/4 years of experience in the IT support (preferably in fashion or luxury segment)
He/she is knowledgeable on main processes used in retail and POS areas, moreover he/she has IT skills on office systems and their criticalities
He/she is knowledgeable on main processes used in retail area
Good understanding of network technology, proven experience in installation, basic configuration and testing of WAN, LAN and WLAN equipment
Ability to communicate and interact with the local users in order to assist on any request during project execution and post project launch
Previous experience in medium/large, multinational companies.
Study: high school diploma or BS degree in Informatics, telecommunication or in mathematic/statistic
Additional competence required: ability to communicate with Brands business teams, Kering Tech apps team and stores users
Excellent knowledge of English language, proficiency in Italian and/or Arabic language would be a plus
Ability to travel in MEA countries

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