1.

Store Administration
Regularly audits own store administration and resolve any issues
Implements, within own store, any changes in administration procedure positively and effectively.

2.

Sales & Customer Focus
Consider the needs of customers at all times
Implements a high standard of customer focus within the store
Regularly assesses customer service standards within store
Leads by example in all aspects of customer service
Actively seeks ways to achieve or exceed shop sales targets
Ensures all members of team have an understanding of figures and targets to be achieved
Ensures any promotional offers, regarding stock, are implemented within own store
Ensures store maintenance budgets are used effectively to maintain smooth running of the store

3.

Competition Management

I s aware of the key competitors for the store & monitors competition on all aspects on a regular basis.
Suggests proactive measures to the Area Manager to counter competition threats.

4.

Stock Presentation & Management

Liaises with Retail and Concept Manager to ensure store has the correct stock package and required stock levels to maximize sales potential
Ensures a high standard of visual merchandising and maintenance amongst all staff
Effectively communicates any changes in stock or store layout to all members of the team
Ensure that each member follow the retail standard
Maintaining the back store operation and replenishment of the merchandise

5.

Staffing & Performance Management

Monitors/ Manages schedules for salesperson work hours, vacations and days off;
Resolves salesperson complaint and concerns and provides ongoing performance feedback, Counsels salesperson when necessary;
Encourage full participation of salesperson in creating store goals and developing plans
Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

Maintain the leave of the staff

6.

Security

Ensures security procedures are adhered to throughout the store e.g. Staff bag checks
Maintains a high standard of security awareness, regarding stock and money, within store
Completes all reporting requirements of the Area Manager on time.

DISPLAY

QUALIFICATION

Basic Qualification / Education / Vocational Training

High School Diploma

Advanced

Qualification / Certification / Specialist Training

(Required) Graduate, (Desired) MBA

EXPERIENCE

Minimum Experience

2 years in retail industry heading one complete section/department

Specific / Relevant Experience

COMPETECIES

Skills and Capabilities

Pricing of apparels
Merchandising
Customer care
Result Orientation
Problem solving
Communication
Planning, Organizing and follow-up
Domain expertise
Decision Making

DELIVER

Perspective

Key Result Area (KRA)

Measure

Financial

Maximise Sales and Profitability

Accuracy in meeting Sales Target of the Store

Sales per employee/ sq. ft

Gross Margin

% improvement in ATV

Increase in customer footfalls

Reduce store operating costs

% reduction in the operating costs

Loss Prevention

Cost of Damage/Loss goods on physical or invisible

Optimize Inventory process

Inventory levels as against target

Customer

Enhanced store experience

Customer Feedback (Scores / No. of Complaints)

Mystery shopping Score

Increase in customer awareness on products

Customer Feedback Score / Mystery shopping Score

Current Processes (Internal)

Adherence to SOPs (Internal to the organization)

% deviations from the defined SOPs (Audit score/Mystery shopping)

100% stock availability

Customer Feedback Score

% of instances of stock outs

"Build" for Future" (Capability)

Enhance the technical and behavioural skills of the store team

Number of training programs attended by self/

% improvement in performance pre and post training session or review to review

Retention of key talent

Attrition rates

Team Engagement

Employee engagement Score

Qualifications

1.

Store Administration
Regularly audits own store administration and resolve any issues
Implements, within own store, any changes in administration procedure positively and effectively.

2.

Sales & Customer Focus
Consider the needs of customers at all times
Implements a high standard of customer focus within the store
Regularly assesses customer service standards within store
Leads by example in all aspects of customer service
Actively seeks ways to achieve or exceed shop sales targets
Ensures all members of team have an understanding of figures and targets to be achieved
Ensures any promotional offers, regarding stock, are implemented within own store
Ensures store maintenance budgets are used effectively to maintain smooth running of the store

3.

Competition Management

I s aware of the key competitors for the store & monitors competition on all aspects on a regular basis.
Suggests proactive measures to the Area Manager to counter competition threats.

4.

Stock Presentation & Management

Liaises with Retail and Concept Manager to ensure store has the correct stock package and required stock levels to maximize sales potential
Ensures a high standard of visual merchandising and maintenance amongst all staff
Effectively communicates any changes in stock or store layout to all members of the team
Ensure that each member follow the retail standard
Maintaining the back store operation and replenishment of the merchandise

5.

Staffing & Performance Management

Monitors/ Manages schedules for salesperson work hours, vacations and days off;
Resolves salesperson complaint and concerns and provides ongoing performance feedback, Counsels salesperson when necessary;
Encourage full participation of salesperson in creating store goals and developing plans
Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

Maintain the leave of the staff

6.

Security

Ensures security procedures are adhered to throughout the store e.g. Staff bag checks
Maintains a high standard of security awareness, regarding stock and money, within store
Completes all reporting requirements of the Area Manager on time.

DISPLAY

QUALIFICATION

Basic Qualification / Education / Vocational Training

High School Diploma

Advanced

Qualification / Certification / Specialist Training

(Required) Graduate, (Desired) MBA

EXPERIENCE

Minimum Experience

2 years in retail industry heading one complete section/department

Specific / Relevant Experience

COMPETECIES

Skills and Capabilities

Pricing of apparels
Merchandising
Customer care
Result Orientation
Problem solving
Communication
Planning, Organizing and follow-up
Domain expertise
Decision Making

DELIVER

Perspective

Key Result Area (KRA)

Measure

Financial

Maximise Sales and Profitability

Accuracy in meeting Sales Target of the Store

Sales per employee/ sq. ft

Gross Margin

% improvement in ATV

Increase in customer footfalls

Reduce store operating costs

% reduction in the operating costs

Loss Prevention

Cost of Damage/Loss goods on physical or invisible

Optimize Inventory process

Inventory levels as against target

Customer

Enhanced store experience

Customer Feedback (Scores / No. of Complaints)

Mystery shopping Score

Increase in customer awareness on products

Customer Feedback Score / Mystery shopping Score

Current Processes (Internal)

Adherence to SOPs (Internal to the organization)

% deviations from the defined SOPs (Audit score/Mystery shopping)

100% stock availability

Customer Feedback Score

% of instances of stock outs

"Build" for Future" (Capability)

Enhance the technical and behavioural skills of the store team

Number of training programs attended by self/

% improvement in performance pre and post training session or review to review

Retention of key talent

Attrition rates

Team Engagement

Employee engagement Score

Primary Location: OM-Oman
Job: Retail Operations
Organization: E-Max Oman
Schedule label /\xd8\xa7\xd9\x84\xd8\xac\xd8\xaf\xd9\x88\xd9\x84 \xd8\xa7\xd9\x84\xd8\xb2\xd9\x85\xd9\x86\xd9\x8a: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/\xd9\x86\xd8\xb4\xd8\xb1 \xd8\xaa\xd8\xb3\xd9\x85\xd9\x8a\xd8\xa9 \xd8\xa7\xd9\x84\xd9\x88\xd8\xb8\xd9\x8a\xd9\x81\xd8\xa9: Apr 6, 2023, 5:14:44 AM