Job Description

BASIC INFORMATION Position Title Assistant Store Manager Job Family Retail Sales and Operations Function / Department Retail (Store Operations) POSITION OBJECTIVE The job holder will be responsible for guiding the success of a Shop by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers. DO Key Responsibilities Sales And Customer Focus Consider the needs of customers at all times Implements a high standard of customer focus within the store Regularly assesses customer service standards within store Leads by example in all aspects of customer service Actively seeks ways to achieve or exceed shop sales targets Ensures all members of team have an understanding of figures and targets to be achieved Ensures any promotional offers, regarding stock, are implemented within own store Ensures store maintenance budgets are used effectively to maintain smooth... running of the store Store Administration Regularly audits own store administration and resolve any issues Implements, within own store, any changes in administration procedure positively and effectively Take over the role of the store manager in his absence Stock Presentation & Management Liaises with Retail and Concept Manager to ensure store has the correct stock package and required stock levels to maximize sales potential Ensures a high standard of visual merchandising and maintenance amongst all staff Effectively communicates any changes in stock or store layout to all members of the team Ensure that each member follow the retail standard Maintaining the back store operation and replenishment of the merchandise Competition Management Is aware of the key competitors for the store & monitors competition on all aspects on a regular basis. Suggests proactive measures to the Area Manager to counter competition threats. Staffing & Performance Management Monitors / Manages schedules for salesperson work hours, vacations and days off Resolves salesperson complaint and concerns and provides ongoing performance feedback, Counsels salesperson when necessary Encourage full participation of salesperson in creating store goals and developing plans Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company Maintain the leave of the staff 6. Security Ensures security procedures are adhered to throughout the store e.g. Staff bag checks Maintains a high standard of security awareness, regarding stock and money, within store Completes all reporting requirements of the Store Manager on time. DISPLAY QUALIFICATION Basic Qualification / Education / Vocational Training High School Diploma Advanced Qualification / Certification / Specialist Training (Required) Graduate, (Desired) MBA Specific / Relevant Experience 2 years in retail industry heading one complete section / department COMPETECIES Skills and Capabilities Pricing of apparels Communication Planning, Organizing and follow-up Domain expertise Decision making in absence of the store manager DELIVER Perspective Key Result Area (KRA) Measure Financial Maximise Sales and Profitability Accuracy in meeting Sales Target of the Store Sales per employee / sq. ft improvement in ATV Increase in customer footfalls Reduce store operating costs % reduction in the operating costs Loss Prevention Cost of Damage / Loss goods on physical or invisible Optimize Inventory process Inventory levels as against target Customer Enhanced store experience Customer Feedback (Scores / No. of Complaints) Mystery shopping Score Increase in customer awareness on products Customer Feedback Score / Mystery shopping Score Current Processes (Internal) Adherence to SOPs (Internal to the organization) % deviations from the defined SOPs (Audit score / Mystery shopping) 100% stock availability Customer Feedback Score of instances of stock outs Build' for Future' (Capability) Enhance the technical and behavioural skills of the store team Number of training programs attended by self / improvement in performance pre and post training session or review to review Retention of key talent Attrition rates Team Engagement Employee engagement Score JOB INTERACTIONS KEY INTERNAL INTERACTION WITH NATURE OF INTERACTION Warehouse For placing orders and ensuring stock availability Inventory controller For placing orders and ensuring stock availability Marketing Manager For planning and giving feedback on store promotions Visual Merchandiser For planning and giving feedback on store VM standards Human Resources For staff issue and grievance resolution and other hr related matters Finance For store operating budget / cost finalization KEY EXTERNAL INTERACTION WITH NATURE OF INTERACTION Customer For customer conversion by displaying excellent customer service Peers in the Industry To share best in class retail practices

Benefits

Skills Required