Job Description

To lead and manage all aspects of store operations, ensuring achievement of sales targets (Top Line), profitability (Bottom Line), customer satisfaction, team development, and full compliance with company processes and policies. The role requires strong leadership, operational excellence, and bilingual communication skills.

Key Responsibilities

1. Sales & Profitability

- Achieve and exceed monthly, quarterly, and annual sales targets

- Drive profitability through margin control, shrinkage reduction, and cost optimization

- Monitor and manage KPIs such as average basket size, customer footfall, and conversion rates

2. Store Operations

- Ensure smooth day-to-day store functioning including inventory, merchandising, hygiene, and safety standards

- Monitor replenishment and availability of products to maximize customer satisfaction

- Oversee proper execution of promotions, planograms, and visual merchandising

3. Leadership & Team Management

- Lead, coach, and motivate the store team to achieve performance targets

- Conduct regular staff training, performance reviews, and succession planning

- Build a customer-first culture and ensure high employee morale

4. Customer Experience

- Ensure a consistently high standard of customer service

- Address customer complaints and feedback promptly and effectively

- Maintain cleanliness, organization, and professional appearance of the store

5. Process & Compliance

- Ensure full compliance with SOPs, audit requirements, and company policies

- Oversee stock control, cash handling, and POS operations

- Maintain all records and documentation as per company and legal standards

Qualifications & Experience

- Bachelor's degree in Business, Retail Management, or related field (preferred)

- 7-10 years of experience in supermarket operations within GCC countries

- Proven track record in managing P&L, leading teams, and delivering growth

- Experience with reputed retail or FMCG organizations

Skills & Competencies

- Strong leadership and decision-making skills

- Excellent communication skills in Arabic and English (spoken and written)

- Customer-centric mindset with commercial acumen

- Ability to work under pressure and lead diverse teams

- Proficient in MS Office and retail POS systems

Compensation

Commensurate with experience and industry standards.

Job Type: Full-time

Experience:

* supermarket operations within GCC countries: 7 years (Preferred)