Store Director, Luxury Accessories & RTW brand

Bloomingdales, Dubai Mall

\xc2\xa372,000 TAX FREE base Salary plus Commission, Bonus and package

I am supporting an iconic fashion house to find a Store Director for their leather goods and accessories department located in Bloomingdales, Dubai Mall. WOW- what an insane opportunity!

As a Store Director you will be a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to customers, in particular Top Clients and VIPs, in order to guarantee store business goals.

A massive part of this role (40-60%) will be working remotely away from the concession building/meeting/driving Client relationships and leading the team from the front on all things CRM/Client Development.

You will represent the Company and be a proactive Sales professional who can guarantee compliance with all procedures set by the Headquarters and aimed at managing Store Staff and ensuring that the Store runs efficiently.

RESPONSIBILITIES:

• Demonstrate sales leadership for staff by playing an active role on the selling floor: VIC/VIP relationship

• Supervise sales to ensure customer satisfaction, engagement Implement action plans to achieve general targets and P&L

• Define targeted quantitative and qualitative goals and ensure they are achieved

• Analyse the results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs

• Implement action plans defined with the HQ and guarantee follow up at store level communicate high quality relevant feedbacks and reporting to HQ and/or staff

• Provide high quality relevant feedback and requested reports to HQ

• Inform the Head of Retail any local events in the city and / or organised by competitors know and monitor business environment including local competition

• Keep relevant with market and fashion trends

• Consistently recruit top talent in partnership with the Head of Retail and HR

• Create and maintain a positive work environment Motivate and challenge the team on a regular basis

• Create a team, whose activities will be coordinated to make sure that the store is smoothly running

• Keep staff always informed regarding Store performance through the necessary tools agreed on with the Head of Retail

• Coach staff

• Manage individual appraisal interview Create development plans for sales staff and management

• Ensure professional growth and training of the staff with a coaching approach, by constantly stimulating them to be up to date in the Fashion industry

• Oversee the clienteling approach

• Ensure that the qualitative standards required by the brand are maintained

• Ensure that the Store windows are always in place and sets up the layout of the Store according to the Company directions (VM guidelines)

• Ensure that the image of the Store is in line with corporate standards and that the Staff is aware of this standard

• Ensure that team behaviours and store appearance are consistent with the standard of Saint Laurent service, image and values Build a network of people who have an impact on local and international Luxury business to develop customers\xe2\x80\x99 loyalty (especially with Top Clients and VIPs)

• Guarantee excellent customer experience including welcome and treatments

• Ensure that all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly

• Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization

• Hand

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