Store Director Lvmh Givenchy
Dubai, United Arab Emirates
Job Description
Givenchy is looking for a Store Director to lead their Flagship store in Dubai Mall!
On behalf of GIVENCHY - LVMH, we are hiring for a Store Director to manage the flagship store in Dubai Mall. Working with GIVENCHY fashion you will Direct, influence and drive store performance across key areas of responsibility; customer experience, talent management, financial targets, and operational efficiencies. Function as a brand ambassador, exemplifying the core values of Givenchy while engaging with the community, forging meaningful relationships with key clients. Act as a mentor and coach to store team; guide and support more junior managers within the network.
What you will be doing Business Vision
What you'll need to succeed
On behalf of GIVENCHY - LVMH, we are hiring for a Store Director to manage the flagship store in Dubai Mall. Working with GIVENCHY fashion you will Direct, influence and drive store performance across key areas of responsibility; customer experience, talent management, financial targets, and operational efficiencies. Function as a brand ambassador, exemplifying the core values of Givenchy while engaging with the community, forging meaningful relationships with key clients. Act as a mentor and coach to store team; guide and support more junior managers within the network.
What you will be doing Business Vision
- Define and communicate vision for the store in line with local strategic plan
- Align all activities to support vision and strategy as approved by hierarchy
- Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies. Is methodical on when and how coaching the team
- Monitor KPI’s through individual coaching and follow up of his/her team
- Leverage understanding of the local marketplace, industry trends and best practices in the luxury
- Create and maintain in-store client experiences aligned to mission and values; Courage, Creative Tension, Community and Authenticity
- Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience in line with Givenchy standards of excellence
- Define, execute and measure CRM strategy in partnership with Brand President and Corporate team; evaluate, update and modify strategy to meet defined targets
- Ensure all new hires are properly onboarded and given all essential trainings
- Complete Annual and Mid-Year Performance & Career Review process
- Coach, mentor, and problem solve with sales associates one-on-one and on the selling floor
- Partner with Corporate Retail Team/Training Manager to identify/develop relevant training in order to build service, selling and product knowledge skills
- Meet all financial targets as defined by Retail Management Team
- Monitor sales associates individual goals; coach and motivate each to meet defined targets
- Implement client centric initiatives in order to increase conversion, cross selling and UPT
- Monitor all KPIs, analyze results and make changes to improve performance and efficiency
- Ensure all inventory control, fraud prevention and audit practices are executed and maintained in line with Givenchy/LVMH standards
- Ensure all databases, contracts and files are well organized and securely maintained as per established guidelines
- Comply with all policies and procedures as defined by Givenchy and LVMH
What you'll need to succeed
- 8+ years retail experience with the majority of time spent in luxury
- 4+ years managerial experience in a retail setting
- Experience interacting with and servicing high-net worth clientele
- Able to develop, mentor and coach a team of seasoned sales professionals
- Previous experience across the following merchandise categories: Handbags/SLG, WRTW/MRTW and accessories
- Proficient in all Microsoft Office program
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Job Detail
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Job IdJD1453168
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned