Givenchy Store Director
Dubai, United Arab Emirates
Job Description
Company: Givenchy
Country / Region : United Arab Emirates
City : Dubai, UAE
Business group: Fashion & Leather Goods
Contract type: Permanent Job
Function: Retail
Experience required: Minimum 10 years
Reference No.: GIV01559
Date of publication: 2022.09.19
POSITION
Givenchy is seeking a highly motivated and passionate candidate for the position of Store Director to lead its Dubai Mall flagship boutique. In this role you will direct, influence and drive store performance across key areas of responsibility. You will be a true brand ambassador, leading the team to communicate Givenchy's DNA in the ME market. Business Vision
PROFILE
- Define and communicate vision for the store in line with the local strategic plan
- To supervise and coordinate the activities of the store in order to contribute to the achievement of economic objectives and KPIs while ensuring compliance with quality standards of customer service
- Leverage understanding of the local marketplace, industry trends and best methodologies in the luxury industry
- Coach and train the team to ensure all team members have everything needed to perform productively and to drive overall store performance
- Collaborate with Corporate Management and Merchandising teams to drive key categories and uncover opportunities
- Build and maintain in-store client experiences aligned to mission and values
- Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience in line with our standards of excellence
- Define, implement and measure CRM strategy in partnership with Corporate team; evaluate, update and modify strategy to meet defined targets
- Analyze all reports/tools to access customer service delivery (i.e. Mystery Shop, CRM Reports)
- Ability to recruit new clients and grow our active client base
- Focus on appointments and consignment penetration of the boutique business
- Recruit and build a strong, united and motivated team
- Ensure all new hires are properly onboarded and given all fundamental training; complete evaluations
- Coach, mentor, and problem solve with sales associates one-on-one and on the selling floor
- Partner with Corporate Retail & Training teams to identify relevant training to build service, selling and product knowledge skills
- Develop and give the team members opportunities to grow by taking initiatives and responsibilities to reduce staff turnover
- Develop and evolve standardized staffing model to better align employee scheduling to store traffic
- Liaise with Senior Management to share point of view on Front of House/Back of House opportunities to capitalize on sales and improve customer experience (displays, traffic patterns, etc.)
- Ensure all inventory control and audit practices are implemented and maintained in line with Givenchy/LVMH standards
PROFILE
Qualifications
- 8+ years retail experience in a managerial position
- Passionate for the luxury industry and the House of Givenchy
- Demonstrated track record driving a flagship boutique
- Experience in the ME market strongly preferred
- A business driven but client and people-oriented leader
- Able to develop, mentor and coach a team of top-tier sales professionals
- Proficient in all Microsoft Office programs
- Understanding of POS systems/operations (Cegid)
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Job Detail
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Job IdJD1454962
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned