to join our on-site team in Qatar. The ideal candidate will have hands-on expertise in product deployment, configuration, PoCs, and post-sales support, ensuring successful implementation and adoption of ManageEngine solutions for our enterprise customers.
Key Responsibilities:
Lead
proof-of-concept (PoC)
implementations and demonstrations for ManageEngine
ServiceDesk Plus
and
EndpointCentral
.
Plan, deploy, and configure ManageEngine ITSM and UEM solutions according to customer requirements and best practices.
Provide
post-sales technical support
, troubleshooting, and performance optimization for deployed solutions.
Collaborate with customers to gather requirements, propose solutions, and ensure smooth onboarding.
Assist in integration with other IT systems and third-party tools where required (Active Directory, MS SCCM, Intune, etc.).
Deliver product training, knowledge transfer, and technical documentation for end users and administrators.
Liaise with ManageEngine support and development teams for issue escalation and resolution.
Stay updated on ManageEngine product updates, features, and best practices to provide proactive guidance to customers.
Qualifications & Experience:
Bachelor's degree
in Information Technology, Computer Science, or related field.
including patch management, software deployment, remote management, configuration deployment, and vulnerability management.
Knowledge of
Windows Server
,
Active Directory
,
networking
, and
endpoint management
concepts.
Ability to conduct technical workshops, PoCs, and solution demonstrations confidently.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer-facing abilities.
Preferred Skills:
ITIL Foundation Certification or equivalent understanding of IT service management.
ManageEngine product certifications (advantageous).
Job Type: Full-time
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