Job Description

Responsible for cities performance by addressing gaps in NFV KAs, NFV Love Brands, and NFV vertical gaps to ensure the growth of cities through NFV. The role holder will be responsible for liaising with the NFV TL Acquisition to make sure priorities for new brands are met. The role holder will also be rendering insights and feedback from a City perspective when it comes to hyperlocal growth (i.e. area focus/priority (cwatch), low performing areas, growing orders in areas, etc) and operational excellence. The role holder will also be sharing insights to City Team on the logic behind ops metrics threshold of NFV NFR, VNFR, VD, prep time, PDT, DT, etc so that TLs will be aware of the correct expectations.

What's On Your Plate?

As the City Specialist, you will be responsible for the success of Talabat in your City, creating work-class experience for customers, defining the operating procedures and KPIs.

Strategy: Your mission will be in partnership and collaboration with Head of NFV and respective City Heads define strategic priorities, and develop roadmaps in the City

Execution: You will participate in the development of the commercial strategy, operations and growth of the vertical in the City

Process Optimization and Management: You will have the opportunity to create and improve processes, for example managing partnerships to contribute to growth, checking vendor per vertical gap in the City

Perform complex analysis and modeling for multiple products / verticals

You will work in close collaboration with the Head of NFV and City Heads, City Logistics, City Marketing, Zone Heads to optimize operations, and ensure growth in the City

Reconcile City needs and technical capabilities to optimize our business performance of the City

Lead cross-functional team alignment to make our internal and external operations more efficient and scalable in your City

You will own the definition of KPIs and sales targets and drive operations to meet goals of the City

Constantly monitor fulfillment processes and recommend improvements to increase productivity and drive total revenue of the City

Understand the needs of stakeholders with competing priorities, while delivering solutions that satisfy both mutually

Set a clear mission for the team and deploy strategies focused to meet these goals of the City

Taking the company's vision and interpreting this to the City market, ensuring we're constantly evolving, innovating, and prioritizing the right projects to meet business needs.

Collaborating with the product, regional departments - working with all the supporting departments to ensure your market has their needs catered for, and are coordinated with upcoming changes to product, processes, and strategy for the City.

Identifying the various sources and types of quantitative and qualitative data across all channels and ancillary partner online transaction and revenue data that give a real insight into actual e-Commerce performance.

What Did We Order?

You have at least 3 years and above of experience in relevant role

You have a proven experience within quantitative data analysis, interrogation and reporting; excellent business analytical skills - both conceptual and practical

You have knowledge of SQL, Tableau or Looker is an added advantage

You have a proven ability to identify customer insight across large amounts of qualitative and quantitative data, and to perform and evaluate basic to moderately complex trend analysis using statistical methods

You are an expert with Excel (pivot tables, complex formulas, statistical analysis)

You have significant experience in management and project management and you know how to define a strategy

You feel comfortable in a rapidly changing environment.

You are able to make decisions with through analysis

You are able to move quickly from long-term thinking to immediate action.

You are very adaptable to change and have the ability to execute quickly.

You have excellent interpersonal skills and are able to collaborate with a variety of interlocutors, both internal and external

You work in full autonomy and also collaborate with stakeholders, you are curious and eager to learn more about all aspects of Talabat and its industry to acquire skills and knowledge very quickly and become a field expert.

JR0037720