Job Description

Position Summary (Key Objectives/Purpose of the Job)* Manage 24x7 Data Center Service operations and Service Delivery effectively as per agreed SLA or Contracts with customers, in order to meet Organizational Goals and Customer Satisfaction

Major Responsibilities* To ensure that DC Operations are carried out smoothly on 24*7*365 basis SD of Customers Orders: Coordinate with all concerned people and ensure that deliverables to DC Customers are met on time. No major escalations from Customers towards Services offered to them Maintain compliance to various Standards / Audits / Certifications. To ensure that adherence to guidelines of DC is maintained by both Internal and External People Coordinate with Customers during Pre-Sales [including customer visits], SD & Post Sales period and ensure that their requirements are met Conduct reviews against OLA with all stake holders at regular intervals and push them for a closure of open items. People Management Nurture the staff by identifying their training needs, upgrading their skill sets and also mentoring / grooming them to become next level.

Technical Requirement

Technical requirement: Candidate should be BE Degree Holders with 12 to 15 years of experience in Tier 3 certified multitenant Datacenter also need skill in ISP / Telecom / ITSM Domain. Candidate should know the basics of Networking & IT Infrastructure The candidate must be familiar with ISMS / ITSM Standards/PCI-DSS and background of ITIL V3 Framework. Preferable candidate should have exposure to Data Centre environment under feasibility and solution validation. Should have completely on major international customer delivery life cycle & OM activity for international customer on the service assurance/service reporting. Needs to be completely involved in ISO 21K,45K,9K, PCIDSS & customer audits. And aware of all the audit controls ITSM/ISMS. Need to know on the power/BTU calculation for the different Infra workload. Complete solution validation skillset. Should have work for multiple customer service reporting and management reporting. Need to hold independent MIS reporting/presenting skill set. Should have participated in ISO/PCI-DSS/Uptime /SAS/internal/external for 2 life cycle (including CMDB/PM charter). Should have managed data centre with minimum power load 5MV (2000 to 5000 rack capacity). Should have strong skill set in DC migration /Design engineering. Should have worked with Major hardware like Dell m1000E, HP C7000, IBM, Oracle, CISCO -Power /network distribution. Need to have major experience in budgeting, vendor management & SLA review.

Key Performance Indicators

Key Performance Indicators* No Major NC reported by External Auditor against ITSM / ISMS / SAS70/ ISO /PCI-DSS [if applicable] No Major incident reported w.r.t. Service Operations No Major escalation reported on the Service Delivery front Qualification & Experience - BE with 15 to 17 years of experience

Skill Requirements - Knowledge on ITIL / ITSM / ISMS/ISO/SAS/PCI-DSS/Uptime/EIP/ Knowledge on DC Services,Guidelines & Engineering Team Work & Interpersonal Skills People Management

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills