Job Description

Key Accountabilities:

Conduct fraud incident investigations in an efficient and ethical manner in line with du's processes and international best practices. Generate all incident Reports and ensure that all incidents of Fraud are supported by comprehensive documentation covering all aspects of detection/reporting, investigation, closure and analysis Coordinate in the investigation of fraudulent activities on du's network and customer base through gathering additional data from sources other than the FMS where required and providing the analytical Support Prevention and Detection activities through Data Analytics, investigation of Alerts/Alarms raised by the Prevention and Detection teams wherever it requires external (to the unit) inputs. Coordinate with Fraud Team members in the resolution of fraud cases and investigate all fraud - possibly fraudulent behavior not detected or prevented by the Fraud Management unit itself but reported by an external entity. Handle the Fraud Management Cycle (Prevention, Detection, Investigation, Response) and feed new trends, risks and intelligence Control and set up an information network to feed the Fraud Management unit, which includes external sources such as dealer-informants and internal sources such as employee reports and anonymous listening posts Lead the closure of all alerts/alarms on the FMS regardless of the specific area they relate to and also participate in all key Fraud Management processes where required.

Qualifications:

Minimum Bachelor Degree in hands-on technical experience is preferred.

Experience:

* Minimum of 8- 12 years of experience as a Fraud Analyst or Specialist in a Tier 2 or higher Telco, preferably with both Wireless and Wireline operators.