Key Performance Areas ( Core, essential responsibilities / outputs of the position (KPA\'s) The position will be accountable to achieve the following objectives:
Roaming Service Excellence
Monitor and plan test set ups on an ongoing basis
Provide a prioritization list of roaming partners and Client Operator ready to proceed with IREG testing to the Technology team.
Responsibility to keep track of Client Operator footprint and focus on their priorities.
Be the single point contact for test prioritization for Client Operators
Manage the commercial launch of all roaming services after successful roaming testing.
Ensure the contractual execution of the CLL.
Ensure the archiving of the CLL.
Maintain an accurate view of the complete roaming services footprint for MTN Group.
Responsible for managing the SIM Multiplexer (SIMMUX) located in the Dubai office.
Responsible for Client Operator and Roaming partners SIM cards.
Education:
Bachelor\xe2\x80\x99s degree in Business or Telecommunications
English: verbal and written proficiency
Experience:
3+ years\xe2\x80\x99 experience in an MNO roaming operations
Experience with Microsoft Office, including Word, Excel, and PowerPoint.
Broad-based knowledge of the mobile telecoms industry within GSMA roaming.
Experience managing, implementing, and supporting multiple service launches
Experience with SS7, GPRS, IPX tracing.
Experience with technical troubleshooting of International Roaming.
Competencies:
Strong planning and coordination management skills
Excellent mathematical and statistical abilities
Excellent communications skills (both verbal and written)
Intermediate skills with MS Office; i.e. Word, Excel, PPT, and SharePoint
Technical and commercial knowledge of international Roaming environment
Able to work effectively with multiple stakeholders in a multi-cultural environment
A working knowledge of business practices
Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development
Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
Other:
Ability to adapt to changing requirements of business and staff members
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