Job Responsibilities:

1. Based out of Regional HQ in Dubai provide Spare Parts support to both internal customers and Export Customers in Middle East, Near East Region and Service branches
2. Spot the Service Opportunities in Service from GCC and NE customers and convert them to orders and revenue through support from Technical Service Team

To achieve the above perform the following

• Understand and manage customer expectations on Spare parts requirements keeping in mind Promptness Reliability and Kindness which is the fundamental
• Convert every lead given by Technical-support team into opportunities from Distributors for Service and Parts
• Order management and delivery in promptly and reliably keeping in mind Customer satisfaction
• Process customer and affiliates Spare Parts and Service orders in SAP & DSM on time and improve customer satisfaction
• GCC & NE Distributor management - After Sales- Participate in review meetings and take note of any challenges on Parts support to take necessary actions.
• Achieve monthly and yearly service & spare parts billing and profit margin target
• Achieve Customer Satisfaction by responding to customers as per KPI guidelines
• Prepare Monthly Reports on Service & Spare Parts Performance adhering to deadlines
• Analyzing the service & parts billing and invoice submission each month on all aspects and follow up with customers for payment
• Act as a custodian of customer satisfaction for GCC, NE customers
• Report on open orders, order booking for customers and affiliates with evaluation.
• Close coordination with 3PL warehouse, factory warehouse and customers forwarders for shipment collection
• Manage shortage and damage claims from customers and affiliates
• Invoice Submission - prepare and submit LC / CAD/ SBLC etc. docs to finance for payment collection

3. KPI responsibility
1. Customer Satisfaction
2. Affiliate management
3. Achieving Service & Parts Target ( top & bottom line)
Job Requirements:
Experience & Knowledge:

• Knowledge of Spare Parts Business in HVAC industry
• Distribution Network Management
• Great negotiation skills
• Excellent understanding of logistics requirement of UAE, Jebel Ali FZE, GCC & NE region
• Excellent networking and time management skills
• Minimum 5 Years of experience
• Ability to make reports and conduct Presentations

Education:

• Bachelor of Science / Engineering Graduate Degree

Skills:

• Proficiency in English (both verbal & written). Knowledge of French would be added advantage.
• Strong analytical skills.
• Ability to plan and lead meetings.
• Proficient working knowledge of Excel, Power Point, and other Microsoft Office applications

Personality Attributes:

• Highly flexible in working with multicultural organization.
• Good internal communication skills
• Results Oriented and Team Player
• Customer Service Oriented
• Readiness to travel throughout the region on business

Preferred:

• Willingness to work under pressure and take challenges.
• Working Knowledge on ERP system

Additional Comments: (not mandatory but can be an advantage)

• Experience working with HVAC Products

Min Experience:

5 Years

Salary :

AED 12000

Temp/Perm::

Permanent

Location :

Dubai

Posted Date:

May 23, 2023

Parker Connect