Job Description

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children's play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom. About the Role:

An exciting opportunity has arisen for a highly talented Spa Manager to join the team at Jumeirah Messilah Beach Hotel & Spa, Kuwait. The main purpose of this role is to plan, organize and direct the overall operation and administration of the department, and driving the Spa to achieve its financial goals, provide a highly personalized service ensuring maximum guest satisfaction and adhering to the standard required by the Jumeirah brand, giving advice and treat guests on well-being techniques and treatments.

Your key responsibilities will include: Manage the day-to-day operations of the Spa, providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations. Assign priorities and main tasks to the team. Construct the Department Training Plan and conduct hands-on training for the team. Develop strong product quality measures. Preparation of the department budget and in achieving overall budget through planned marketing initiatives and controlling. Ensures consistent Spa experience development to ensure that innovation and uniqueness is maintained. Monitor and analyze the products and services of competitive Spas, to maintain a competitive advantage. Review all guest feedback results to implement improvements and ensure guest satisfaction. Provide management with creative ideas to project and enhance the image of the Spa. Implementing and monitoring up-selling strategies to maximize Spa revenue. Liaise with Engineering department to ensure properly monitored repair works are efficiently delivered in the Spa to ensure guest satisfaction with the hotel products. Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage cost. Participate in the preparation of the Annual Business Plan to ensure Spa operation is adequately represented. Continually research and develop new Spa experiences, treatments & products and liaise with suppliers in this regard to maintain innovation and originality. Ensure that the Spa team adhere to all hotel and company standards, business conduct and ethics, policies and procedures including Health, Hygiene, Emergency, Fire Prevention, Safety and maintain confidentiality for all guests and colleagues. To be an active role model to the entire Spa team ensuring the lines of communication are always open and regular meetings and coaching sessions are hosted. To assist in developing promotions and packages in conjunction with the Sales and Marketing and F&B departments. To be active in the support of other hotel departments where Spa and retail can provide assistance where appropriate. Perform any other duties that management may reasonably require. About You:

In order to be considered for this role, you will have gained an internationally recognized qualification in the Spa Industry, or equivalent field, and you should have a minimum of 2 years leadership experience in a 5 star luxury Spa environment. Beauty therapy certificates CIBTAC, CEDISCO, ITEC, or similar proved training record, is an advantage, and experience in the Middle East is desirable.

It is essential that you have strong command of the English language, both spoken and written. You should have knowledge and experience with integrated wellness approaches and working models, and strong market and competitiveness awareness, and the ability to plan, execute and monitor all required operational and training activities for a large team. You should be computer literate with good working knowledge of computer applications such a MS Office. You also must be well-organized, process and result oriented.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes housing, yearly vacation ticket allowance equivalent to a return ticket to home country, incentive plan, medical insurance coverage, life and accident insurance.