Oversee the day-to-day operations of the spa, ensuring smooth functioning.
Develop and implement standard operating procedures (SOPs).
Ensure the spa complies with health, safety, and hygiene regulations.
Monitor spa equipment and arrange maintenance or replacements as needed.
Manage inventory and order spa supplies, products, and equipment.
Maintain accurate records, including financial reports, staff schedules, and client data.
2. Staff Management
Recruit, hire, train, and supervise spa therapists, receptionists, and support staff.
Create staff schedules to ensure proper coverage.
Conduct performance evaluations and provide feedback or training as necessary.
Motivate and encourage staff to deliver high-quality services.
Handle staff concerns, conflicts, and disciplinary actions if needed.
3. Customer Service & Guest Experience
Ensure exceptional customer service and guest satisfaction.
Address customer complaints or concerns professionally and promptly.
Develop and implement customer loyalty programs and promotions.
Monitor and improve the overall spa ambiance and guest experience.
4. Marketing & Sales
Develop marketing strategies to promote the spa's services and packages.
Collaborate with the marketing team to run social media campaigns and advertisements.
Establish partnerships with hotels, resorts, or local businesses for promotions.
Encourage staff to upsell spa treatments and retail products.
5. Financial & Revenue Management
Set and monitor budgets, ensuring profitability.
Track revenue, expenses, and financial performance.
Implement strategies to maximize sales and increase spa revenue.
Analyze customer trends and adjust pricing or services accordingly.
6. Service Development
Research and introduce new spa treatments and services based on industry trends.
Train staff on new techniques, treatments, and customer service improvements.
Maintain relationships with product suppliers and negotiate contracts.
7. Compliance & Standards
Ensure the spa complies with local laws, health regulations, and licensing requirements.
Conduct routine inspections to uphold cleanliness and safety standards.
Stay updated with industry best practices and implement necessary changes.
Job Types: Full-time, Permanent
Pay: AED10,000.00 - AED20,000.00 per month
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