Job Description

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations.

Key Responsibilities:

Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner



Resolve product, order, shipping, and return-related issues efficiently and empathetically



Process orders, refunds, and exchanges through internal systems



Monitor and manage customer reviews and feedback to enhance the customer experience



Collaborate with logistics, warehouse, and product teams to address customer concerns



Maintain accurate records of customer interactions in CRM tools



Identify trends in customer issues and suggest improvements to internal processes



Support promotional campaigns, product launches, and seasonal sales

Requirements:

Proven experience as a Customer Service Representative, preferably in a Freezone environment



Freezone experience is a must



Familiarity with customer service tools and platforms



Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)



Excellent verbal and written communication skills



Strong problem-solving abilities and attention to detail



Ability to multitask and work in a fast-paced environment



Positive attitude and team-oriented mindset



[Preferred] Experience handling international customers or multi-language support