Soft Services Team Leader \xe2\x80\x93 UAE National
Make a difference every day

The Job Opportunity
Serco Middle East\xe2\x80\x99s purpose is to enhance the lives of our people, in our communities through the delivery of Country visions.

This position is responsible for managing the cleaning service delivery, the client employees, coordinate with sub-contractors, put together inventories for orders and carry out general admin works. Preferably Someone with hotel type experience.

In line with Serco\xe2\x80\x99s efforts to support the UAE\xe2\x80\x99s vision to create a globally competitive, future-ready Emirati workforce, Serco Middle East announced its plans to continue investing in the employment and development of UAE. Serco was one of the recipients of the second Emiratization award early last year. His Highness Sheikh Mohammed bin Rashid congratulated the winners, affirming that the private sector has a national responsibility towards the development and growth of the domestic economy.

In the Middle East, we employ more than 5,500 people across four countries including the United Arab Emirates, the Kingdom of Saudi Arabia, Qatar and Iraq. Our employees remain our greatest asset.

Key accountabilities Supervision of staff including all receptions, other common areas and tenants premises under comprehensive services of the Contract Supervision of the cleaning, polishing, pest control service providers and any other service provider that would be used for service delivery at the contract Maintaining stocks of consumables at the store Periodic checks of the cleaning assets and room keys Liaison/co-ordination with other departments e.g.: Security, Helpdesk, MEP etc Supervise and monitor the performance of subcontractors providing services such as, cleaning, polishing, elevator shaft cleaning, pest control etc Maintain awareness for ensuring best practice in service delivery and technology to ensure the continued effective and efficient running of the soft services Maintain a defects/issues log for the contract and address and resolve any issues.

What we are looking for in our candidates: Good communication skills, verbal and written Good people skills Ability to work in a fast paced, high pressure work environment Ability to work without supervision Ability to initiate actions and take ownership of own workload.

Specific requirements Ideally a degree holder or high diploma or post-secondary education in a related discipline 2 years minimum experience of soft services Proficient in MS Office Packages Excellent written and verbal English language skills.

Working with Serco
At Serco, not only is the nature of the work we do is important, everyone has important role to play.

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We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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