• Develop guest services team to provide outstanding guest service through daily supervision of operations at areas that guest services is required to assist
• Manages a team of front-line colleagues to include their on-the-job training, daily attendance, grooming, coaching, appraisals and personal development plans
• Engender a culture of positivity and teamwork within the department, across all levels
• Schedule breaks and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues\' well-being
• Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance
• Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth
• Ensure that all safety rules and procedures are being adhered to at all times
• Ensure that policies, procedures and performance standards that are in place in the department are being followed
• Ensure a clean and safe operating environment and raise any deficiencies to a manager\'s attention
• Ensure all departmental checklists i.e. opening and closing checklists are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
• Deal with any internal or external requests and issues that are beyond the scope of their front-line colleagues
• Update lost & found inventories and prepares the items for distribution when necessary
• Efficiently manage lost & found storeroom
• Train staff on promotions/discounts programs and upsell to meet related goals
• Train staff on point-of-sales automated system using Omni ticketing software
• Conduct departmental training as required
• Conduct communication briefings as required
• Use BOS and other reporting tools including Microsoft Excel to track attendance and individual staff performance
• Handle guests concerns courteously and fairly, provide appropriate, available and achievable service recovery as needed
• Perform the tasks of Guest Services Associates as required
• Respond, and action web enquiries related to guest services
• Any other related duties as assigned by the department or management\xe2\x80\x8b\xe2\x80\x8b

• Minimum 1 year of Guest Services Experience is a must
• Basic knowledge of ticketing systems
• Possess strong leadership skills
• Excellent communication skills
• High level of respect and integrity
• Positive and upbeat attitude

Farah Experiences