Job Description

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Job scope includes:

• Review soft services service providers/contractors for Cleaning (Internal and External), Landscaping, Pest Control, Hygiene, Lab Testing, and Waste Management; to achieve our Core Service Standards.
• They review all local codes and best practices regarding cleaning, chemical usage, waste disposal, and environmental action to ensure a clean and safe environment.
• Reviews and inspects a safe, clean, and hygienic environment for guests and colleagues.
• Reviews and implements corrective action where required for any laps in preventative and reactive maintenance activities undertaken by the service providers.
• Review additional service requests related to soft services.
• Works in achieving KPI target(s) for self, division, and department are met.
• Review serviReviewder(s) performance and provide daily reports to the Soft Service Manager of the Soft service (s) regarding their compliance against predetermined/contracted SLAs and KPIs.
• Reports and responses to emergencies may arise to minimize possible commercial loss, revenue leaks, damage, loss, or injury to human life or company property.
• Reviews and requests support for special events to achieve set goals and targets.
• Review's operaReviewchedules to ensure compliance with labor law/proper operational staffing levels
• Reviews and implements corrective action for the sustainable operational readiness of the different facilities
• Attend meetings regularly where required
• Review's "Guest Satisfaction" results and "Mystery Shopper" results are satisfactory to enhance the Guest's experience and report any laps in process and procedures to the Soft Service Manager.
• Review any reported issues for smooth operations of the facilities daily.
• Motivate and promote harmony through the department among all colleagues and external service providers.

As an ideal candidate, you will need to have the following:

• Diploma in Hospitality/Facilities Management or equivalent
• Good communication skills: ability to speak fluently in English
• Minimum of years (5) years experience in a Soft Services management position
• Excellent analytical and problem-solving skills
• Strong verbal and written communication skills
• MS Office proficiency (Microsoft Outlook, Word, Excel, PowerPoint)
• Knowledge of CAFM is an added advantage.