• Supervision and management of all Soft Services activities.
• Plan, direct, control and manage all aspects of Soft Facility maintenance.
• Supervision of contractors / vendors working within the parks.
• Approval of Preventative Maintenance (PM) and Standard Operating Procedures (SOP) programs ready for implementation to Computer Managed Maintenance System (CMMS) tool.
• Ensures all local codes and best practices regarding cleaning, chemical usage, waste disposal and environmental action in order to ensure a clean and safe environment.
• Ensures proper inventory levels for spare parts for facilities equipment.
• Signing off work completion certificates.
• Creating Permits to Work (PTW) for vendors/sub-contractors.
• Liaising with park(s) operational departments to ensure their needs are met.
• Managing Service Requests (SR) and ensuring they are completed in a timely manner.
• Monitoring departmental Key Performance Indicators (KPI) and strategic initiatives.
• Monitoring of Soft Facilities PM tasks ensuring the PM schedule is set appropriately to maintain the best possible efficiency of equipment with reduced equipment down-times / breakdowns.
• Monitoring the CMMS data is entered accurately and on time.
• Working closely with other Maintenance teams for the Maintenance department to function efficiently.
• Ensuring the parks\' assets are maintained to the highest level of quality and performance.
• Ensuring the properties are always safe for Colleagues and Guests as a priority.
• Ensure that items in the Safety Log from HSE are attended to and rectified in a timely manner.
• Ensure all third-party inspections are completed, working in conjunction with the Environmental Health and Safety (EHS) Department and providing acceptance of the facility / attraction.
• Overseeing the park maintenance operations to achieve stated objectives for maintenance, costs, guest service satisfaction, park operational cleanliness and sanitation.
• Actively seeking and implementing cost saving programs.
• Development and implementation of the Maintenance Department processes policies and procedures.
• Ensures all local codes and best practices regarding cleaning, chemical usage, waste disposal and environmental action to ensure a clean and safe environment.
• Reports and inspects a safe, clean, and hygienic environment for guests and colleagues.
• Reports any miss in preventative and reactive maintenance activities undertaken by the service providers.
• Reports additional service requests related to soft services.
• Ability to meet or exceed the company\'s attendance and punctuality standards.
• Ability to evaluate objectively, fairly, and consistently.
• Ability to use common tools.
• Ability to understand and follow directions as given.
• Ability to work with minimal supervision.

• Diploma in Hospitality/Facilities Management

• Secondary School Certificate

• 3 years in a Soft Services supervisory/middle management position

• 2 years in Theme Parks

• Team management and background as service provider
• Strong command of English
• Driver\'s license

• Knowledge of CAFM is an added advantage.
• Keen eye for detail
• Ability to read, write, speaks English fluently.
• Strong communication and interpersonal skills
• Strong customer service skills
• Proficient user of MS Office programs (Excel, Word, PowerPoint and similar software\'s).
• AUTOCAD
• CMMS System experience such as MAXIMO,CAFM or similar software\'s
• Ability to apply Project Management standards.

Farah Experiences