Social Media Moderator (bank) Arabic Speaker
Dubai, United Arab Emirates
Job Description
Job Title: Social Media Moderator (Bank) - Arabic Speaker Provide client experience support to customers across Social Media Platforms (e.g., provide product, feature and digital platform support, manage customer demand regarding technical support, platform navigation and platform troubleshooting). Identify product/sales opportunities and assists with fulfilment of such opportunities. ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES The work includes and is not limited to the social media management for the bank's different social media channels:
- Resolves customer queries and complaints received from social media platforms within stipulated timeframes/guidelines.
- Provides high quality customer service by replying customer enquiries efficiently and politely with correct and complete information and redirects them where appropriate.
- Provides customers with product and campaign specific information through owned and managed social media channels.
- Identify and maximize selling and cross-selling opportunities through social media.
- Monitors brand reputational risk and ensures compliance to all regulatory and legislative requirements, when dealing with queries and complaints that are raised on social media platforms.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Manage a pre defined standard across all customer inquiry and complaints.
- Responsible to follow-up on customer enquiry and assigned case till resolution.
- Handling projects and tasks whenever required and asked by the management.
- Adhere to compliance and Ops Risk regulation for any customer response.
- Minimum 1-2 years in brand management and customer engagement on social media platforms.
- 2-3 years' experience in dealing with customer queries and complaints within a bank / financial institution.
- Knowledge of banking laws, policies, procedures and practices, most preferred.
- Bachelors' degree (preferably Marketing or English Language)
- Excellent English and Arabic communication skills.
- Problem solving d query resolution skills.
- Great attention to detail.
- Able to work independently.
- Good knowledge of current social media channels / technologies
- Flexible schedule and able to work long hours, if required
- Computer and system savvy
- Strong administration skills
- Open to work - 8 hours a day, any 6 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
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Job Detail
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Job IdJD1454893
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned