Job Description

Key Responsibilities:

Develop and implement community engagement strategies across all relevant social media platforms (Instagram, Facebook, X/Twitter, LinkedIn, TikTok, etc.) Monitor, moderate, and respond to user-generated content and messages in a timely, authentic manner in both Arabic and English. Foster a positive community environment by initiating and joining conversations, encouraging user engagement, and building relationships with followers and influencers. Collaborate with the content and design teams to ensure brand consistency and timely delivery of social campaigns. Track community feedback and sentiment to provide insights and suggestions for improving content, services, and brand positioning. Stay up-to-date with platform updates, algorithm changes, and trending topics to optimize engagement. Manage crisis communication and escalation procedures as needed. Generate monthly community reports, analyzing KPIs like engagement rate, sentiment analysis, and follower growth.

Qualifications:

Bachelor's degree in Marketing, Communications, PR, or a related field. 5 years of experience in social media management, preferably in a community-focused role. Fluency in Arabic and English is mandatory - both written and spoken. Strong communication and interpersonal skills. Experience with social media management and analytics tools (e.g., Hootsuite, Sprout Social, Meta Business Suite). Creative mindset with a customer-first approach and the ability to think on your feet. Ability to work both independently and collaboratively in a fast-paced environment.
Job Type: Full-time

Experience:

* real estate: 3 years (Preferred)