Job Description

Job Title Customer Service Officer

Description

We are searching for a creative SMB Client Success Associate (Digital Media) to join our vibrant team at in United Arab Emirates.
Growing your career as a Full Time SMB Client Success Associate (Digital Media) is an incredible opportunity to develop excellent skills.
If you are strong in people management, communication and have the right drive for the job, then apply for the position of SMB Client Success Associate (Digital Media) at today!



SMB Client Success Associate (Digital Media)

Client Success | Hybrid in Dubai, United Arab Emirates | Full Time

Here at Sojern, we are on a mission to empower travel marketers to move travelers from dream to destination. Powered by machine learning and travel data, Sojern is quickly becoming the #1 travel marketing platform serving thousands of hotels, attractions, airlines and destinations worldwide.

We made Deloitte's Technology Fast 500 list 6 years in a row, were recognized on the Top Company Cultures list by Entrepreneur Magazine, and were named a Best Place to Work by AdAge. As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting.

Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer.

The Role:

As CSA, you will be responsible for two important aspects of our SMB business: 1 - You play a critical role in coordinating the successful onboarding process for our customers' campaigns. You will have the opportunity to partner with our customers right across the MEA region, as well as internal teams and external vendors. And 2 - Once the onboarding process is completed, you will play a critical role within the company through hands-on management of hotel advertising campaigns while developing and maintaining partner relationships with key corporate clients.

If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the idea to make impactful data-driven decisions every day, then this is the role for you!

Responsibilities:

Primarily responsible for coordinating onboarding activities for successful campaign launch:

Responsible for working closely with clients and internal teams (sales, customer success, support teams, etc) to gather info needed to launch campaigns as well as onboarding clients on the portal
Oversee campaign setup including technical components

QA campaign setup and performance
Resolving relevant customer support tickets

Lead post-campaign analysis and review
Provide high-quality customer service and drive the bar higher for client satisfaction.

Working with clients across the Middle East & Africa
Support the Customer Success Manager and Sales Team in the Dubai office

Analyze and interpret performance data to provide optimization and campaign strategy recommendations
Traffic and optimize campaigns to deliver great results for our clients

Coordinate with sales, ad operations and external clients to ensure campaigns are successfully launched and consistently meeting client goals

What you bring to the table:

Excellent written and verbal communication in English. Arabic is a distinct advantage

Campaign/account management/client/customer success experience
High attention to detail and organization skills which allow you to operate efficiently across multiple projects at once

Strong analytical abilities and experience in data-driven decision making
Strong self-management skills and a sense of urgency

Ability to handle multiple clients & campaigns on any given day
Willing to wear multiple hats and roll up your sleeves to get the job done

Proficiency in standard business and sales software such as Salesforce, Gsuite, and Office products
Knowledge of DV360 & Xandr a distinct advantage

Understanding of the online advertising industry a plus

Perks:

Flexi-Fridays: No internal meetings and shut down at Noon every Friday

Flexibility: Remote and hybrid work options, so our team can enjoy flexibility and do their best work regardless of location

Equity: Stock options are offered to every employee

Tech: Monthly cell phone & wifi stipend provided, in addition to laptop and tech equipment for your home office

Paid Parental Leave: 16 weeks pay for birthing parents and 12 weeks pay for non-birthing parents, beginning the day of joining until the child's first birthday. Where a local country has more liberal leave protocol, we happily comply! #embrace-inclusion

Learning Opportunities: All employees receive a membership to LinkedIn Learning, plus you will have access to training and support to help you grow while leading creative and challenging projects

Sojern Gives Back: We regularly organize office volunteer programs with local charities and organizations, as well as provide 40 hours of paid time per year to volunteer

Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

Travel Perks: IATA membership and personal travel "hotel stay" benefit

Recognition: We use Bonusly to allow our team to recognize performance and teamwork #deliver-wow #win-as-a-team

Wellbeing: We take a whole-person approach to your wellness with Spring Health mental health benefits, a Wellness Coach, and Employee Assistance Programs

Our Commitment to Diversity Equity and Inclusion:

At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.

We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one archetype traveler, there is no one archetype employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.

Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern has over 15 employee-led Affinity Groups, including Embrace Inclusion, So-Proud, Sojern Women's Group, Sojern Gives Back, and more, which are the core of our culture, fostering belonging, inspiring learning, and creating opportunities for all Sojernistas across the globe.

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status .

Benefits of working as a SMB Client Success Associate (Digital Media) in United Arab Emirates:
? Excellent benefits
? Opportunities to grow
? Attractive package

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